Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Monitor CCTV, investigate incidents, and support security compliance.
- Company: Join DPD, a leading logistics company committed to outstanding service.
- Benefits: Enjoy competitive pay, holiday trading, health kiosks, and discounts at hundreds of retailers.
- Why this job: Make a real difference in security while developing your career in a dynamic environment.
- Qualifications: Experience with CCTV systems and strong communication skills are essential.
- Other info: Opportunities for growth and promotion within a supportive team culture.
The predicted salary is between 30000 - 42000 £ per year.
Our National Security Manager is recruiting for experienced and dynamic CCTV Security Investigators to join and strengthen their highly experienced Central Monitoring Team based in Smethwick. Effective security plays a vital role within the DPD UK Operation given the nature of our business and our commitment to providing outstanding customer service. Security within the business also extends to the requirement to ensure that our employees and property are safeguarded at all times.
As our CCTV Security Investigator your role will be varied in nature and it will cover 4 main areas of responsibility including:
- Investigation
- Monitor CCTV in order to support the reduction in losses and enforce preventative measures.
- Review CCTV for high value or notable items escalated as lost within the network that would have a significant impact upon the business if not recovered.
- Report CCTV findings to the relevant Regional Security Manager in a structured and documented manner.
- Provide evidential packs suitable for prosecution cases in conjunction with the Regional Security Managers and police.
- Produce witness statements, exhibits and CCTV downloads to support the prosecution of offenders.
- Attend Court where necessary and provide witness testimony with regards to CCTV evidence.
- Compliance
- Escalate to the necessary managers any poor processes identified during CCTV reviews.
- Monitor and review security searches (person/vehicle) conducted by depot staff compiling summary reports for management scrutiny of compliance.
- Support Quality Audit Managers and Regional Security Managers in instigating and reviewing operational and security process compliance.
- Provide footage to assist training in support of security transport and health and safety.
- Risk and Alarm Monitoring
- Report security incidents or suspicious behaviour and elevate to the relevant Regional Security Manager.
- Monitor and respond to intruder alarms during periods of depot lockdown.
- Monitor and respond to access control alarms and unauthorised access events providing information to the Regional Security Manager and reporting on non-compliance.
- Review depot lockdown processes on CCTV ensuring that the agreed procedures are followed correctly.
- Consolidate and monitor potential areas of risk preparing reports to justify change.
- Network Support
- Assist with the planning of new depot CCTV installation highlighting lessons learnt and the shortfalls of the existing system.
- Identify trends, understand analytical products and report the same to management.
About You
We would expect you to have extensive knowledge and experience of operating CCTV systems. You will be able to work on your own initiative to conduct CCTV operations and investigations to identify those involved in theft, fraud and non-compliance. You must also have experience of producing evidential reports, witness statements and exhibits to support police investigations. We would also expect:
- Excellent time management skills.
- Excellent communication skills both oral and written.
- Possess good interpersonal skills.
- Be a good team player and have a flexible approach to work.
- Prepare management information for presentations and dissemination.
- Previous knowledge or experience of the logistics or parcel delivery industry (preferred).
- A good knowledge of Criminal Law and Employment Law including evidential standards required for prosecutions and GDPR would be advantageous as would a valid SIA CCTV Operators Licence.
Additional Information
We recognise that our people are at the heart of our business; without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day. It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few:
- Holiday trading.
- Enhanced maternity and paternity package.
- Free life assurance of 4 x salary on joining the pension scheme.
- Free onsite car parking for all employees.
- Health Kiosks visiting every location.
- Discounted shopping from 100s of retailers including up to 5% off supermarket shopping.
- Milestone Days off to celebrate with your family and friends.
- Free eye tests and support with the cost of glasses.
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises then this is the job for you! Apply today.
CCTV Security Investigator in West Bromwich employer: DPD Group UK
Contact Detail:
DPD Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCTV Security Investigator in West Bromwich
✨Tip Number 1
Get to know the company! Research DPD's values and mission. When you understand what makes us tick, you can tailor your approach during interviews and show how you fit right in.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral that gets your foot in the door.
✨Tip Number 3
Prepare for the interview by practising common questions related to CCTV operations and investigations. We want to see your expertise shine, so be ready to share specific examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at DPD.
We think you need these skills to ace CCTV Security Investigator in West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with CCTV systems and investigations. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about security and how your background makes you a perfect fit for our Central Monitoring Team. Keep it engaging and personal!
Show Off Your Communication Skills: Since excellent communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at DPD Group UK
✨Know Your CCTV Systems
Make sure you brush up on your knowledge of CCTV systems before the interview. Be ready to discuss your experience with different types of cameras and monitoring software, as well as any specific incidents you've handled in the past.
✨Prepare for Compliance Questions
Since compliance is a big part of the role, think about how you've ensured adherence to security protocols in previous positions. Be prepared to share examples of how you've escalated issues or improved processes based on your findings.
✨Showcase Your Communication Skills
As a CCTV Security Investigator, you'll need to report findings clearly and effectively. Practice explaining complex situations in simple terms, and be ready to demonstrate your written communication skills through examples of reports or witness statements you've prepared.
✨Understand the Legal Framework
Familiarise yourself with relevant laws, especially around evidence and GDPR. Being able to discuss how these laws impact your work will show that you’re not just technically skilled but also aware of the legal implications of your role.