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- Tasks: Lead a dynamic telesales team, coaching and monitoring performance to hit targets.
- Company: Join DPD, the UK's leading sustainable delivery company with a £2 billion turnover.
- Benefits: Enjoy hybrid work, competitive salary, and perks like never working on your birthday!
- Why this job: Be part of a mission-driven company that values inclusivity and career growth.
- Qualifications: Experience in team supervision and a knack for motivating others is essential.
- Other info: DPD offers extensive development opportunities and promotes from within.
Company Description Contract Type: Permanent / 37.5 hours per week Salary: £34,000 plus commission Location: Smethwick – Roebuck Lane B66 1BY Days of Work: Monday to Friday 9am – 5pm Hybrid Working: 3 days in the office 2 days at home, however subject to change depending on business needs. Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. When joining DPD you are not just starting a job, you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!! DPD is a Valuable 500 company and a Disability Confident Employer Job Description Our National Telesales and Direct Sales Manager and Telesales Manager are looking for a Telesales Team Leader to implement training and development plans to help our Telesales Executives to achieve KPIs. You will also be offering one to one coaching and monitoring outbound calls and emails. Providing any briefings or communication to the team on any updates, changes or information that may affect them or support them in the delivery of their role. Resolution of escalated queries from Telesales Executives Review daily calls SLA through Vonage. Review daily targets and KPIs through Salesforce, and report stats daily Audit checks against the calls with vonage and processes within Salesforce to ensure compliance within the team Maintain the field sales to telesales executive alignment Complete reviews with the telesales executives – on performance, KPIs and compliance Assisting in the training new starters Manage day to day activities of the agents, escalating any people issues to the Telesales Manager Qualifications As the successful candidate your career history will evidence demonstrable experience in working within a similar environment. You will have experience in supervising a team, with the ability to engage and motivate others. Due to the nature of our business the ability to thrive in a busy and fast paced environment would be preferred. Your strong organisational skills and high attention to detail are fully utilised in this role. Alongside these you will need to have; The ability to effectively handle challenging conversations and complaints/escalations. The ability to train any new starters. Ability to analyse data, identify errors and rectify any issues Demonstrate the core values of DPD – Passion, Respect, Honesty, Flexibility, Caring and Accountability. Additional Information We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few… Holiday trading Enhanced maternity and paternity package Free life assurance of 4 x salary on joining the pension scheme Free onsite car parking for all employees Health Kiosks visiting every location Vitality at Work Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping Milestone Days off to celebrate with your family and friends Free eye tests and support with the cost of glasses Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today
Telesales Team Leader employer: DPD Group UK
Contact Detail:
DPD Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Team Leader
✨Tip Number 1
Familiarize yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability. Demonstrating these values during your interactions can set you apart as a candidate who truly aligns with the company's culture.
✨Tip Number 2
Highlight your experience in training and developing teams. Be prepared to discuss specific examples of how you've successfully coached team members to achieve their KPIs, as this is a key responsibility of the Telesales Team Leader role.
✨Tip Number 3
Showcase your ability to thrive in a fast-paced environment. Share stories that illustrate your organizational skills and attention to detail, especially in managing multiple tasks or resolving escalated queries.
✨Tip Number 4
Prepare to discuss your analytical skills. Be ready to explain how you've used data to identify errors and improve processes in previous roles, as this will demonstrate your capability to manage performance metrics effectively.
We think you need these skills to ace Telesales Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telesales and team leadership. Use specific examples that demonstrate your ability to motivate and engage a team, as well as your success in achieving KPIs.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and sustainability, aligning with DPD's values. Mention your experience in training and developing teams, and how you can contribute to their mission of being the most customer-centric delivery provider.
Showcase Your Skills: Emphasize your strong organizational skills and attention to detail. Provide examples of how you've handled challenging conversations or escalated issues in previous roles, showcasing your problem-solving abilities.
Research DPD: Familiarize yourself with DPD's mission, values, and recent developments. This knowledge will help you tailor your application and prepare for potential interview questions, demonstrating your genuine interest in the company.
How to prepare for a job interview at DPD Group UK
✨Show Your Leadership Skills
As a Telesales Team Leader, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've successfully motivated and engaged a team in the past, especially in a fast-paced environment.
✨Understand the KPIs
Familiarize yourself with key performance indicators relevant to telesales. During the interview, discuss how you have previously monitored and achieved KPIs, and be ready to explain how you would implement training to help your team meet these targets.
✨Prepare for Challenging Conversations
The role involves handling escalated queries and complaints. Think of specific instances where you've effectively managed difficult conversations and what strategies you used to resolve issues while maintaining a positive team environment.
✨Align with Company Values
DPD emphasizes core values like Passion, Respect, and Accountability. Reflect on how your personal values align with these and be ready to discuss how you embody these principles in your work and interactions with others.
