At a Glance
- Tasks: Manage customer accounts and develop strong relationships to drive revenue growth.
- Company: Join DPD, the UK's most sustainable delivery company with a focus on ethical practices.
- Benefits: Competitive salary, commission, company car, laptop, mobile, and unique perks like never working on your birthday!
- Other info: Enjoy a supportive environment with opportunities for personal and professional development.
- Why this job: Be part of a dynamic team that values your contributions and offers career progression.
- Qualifications: Experience in account management and excellent communication skills are essential.
The predicted salary is between 34000 - 41700 £ per year.
Company Description
Contract Type: Permanent / 37.5 Hours Per Week
Salary: circa £37890 plus commission, company car, laptop and mobile
Base Location: Swindon and surrounding areas
Days of Work: Monday to Friday - 09:00 until 17:30
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one.
DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
Our Regional Customer Relationship Manager is looking to recruit a first class Account Manager to join their highly skilled and high performing team. In this role you will look after 75 -100 designated portfolios for customers that spend in the region of £1 - £5K per week with DPD. You will develop each account through high level sales, through close, proactive account management and applications of the partnering process.
Your key responsibilities will include:
- Developing account plans for each customer to support the Account Manager portfolio revenue/contribution targets
- Maintaining/updating information via SalesForce
- Developing multi-functional and multi-level business relationships with customers organisations
- Identifying and developing any additional revenue opportunities within the portfolio and their associated companies. Maintain an up to date revenue opportunity pipeline
- Visiting and carrying out exit surveys on all lost DPD and DPD Local customers and maintain regular monthly contact
- Liaise with Regional Customer Relationship Managers for action plan on all major new business opportunities
- Identifying and managing the resolution of customer problems to underpin long term account retention
- Visiting existing customers to maintain planned levels of revenue/ contribution improvement through timely rate renewals
Qualifications
About You
As the successful candidate you will be passionate about delivering amazing service every day. Your career history will evidence demonstrable experience with Account Management. You will have a natural ability to engage with customers both face to face and over the phone delivering outstanding customer service to ensure our customers expectations are met.
You will possess excellent communication and influencing skills with the ability to adapt and respond to change quickly. It would be advantageous if you had good mathematical skills to support the work around pricing and costing for customers.
We will also expect you to be:
- A person capable of decisive and effective decision-making, in a time pressured environment
- Someone that really enjoys resolving problems and demonstrates high levels of resilience, self-motivation and flexibility
- Proficient in Microsoft Office/Google Suite applications, and SalesForce would be advantageous
- Demonstrate the core values of DPD DNA – Passion, Respect, Honesty, Flexibility, Caring and Accountability
- A full clean driving licence is essential as is a flexible approach to travel and occasional overnight stays.
Additional Information
About our Benefits
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability.
To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Vitality at Work
- Free On Site Parking
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Account Manager in Swindon employer: DPD Group UK
DPD Group UK in Chelmsford is an excellent employer that values its employees through competitive pay, enhanced overtime rates, and a strong commitment to career progression. With a dynamic work culture that fosters teamwork and safety, employees can thrive in a supportive environment while enjoying opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Swindon
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Account Manager at DPD Group UK, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including DPD Group UK. Tailor your message to explain why you’re drawn to them and how you can contribute as a Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Account Manager in Swindon
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for DPD Group UK:When writing your cover letter, make sure to tailor your message specifically for DPD Group UK. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at DPD Group UK
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show DPD Group UK that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show DPD Group UK that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with DPD Group UK’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
