At a Glance
- Tasks: Assist customers with delivery queries and resolve issues in a fast-paced environment.
- Company: Join DPD, the UK's most sustainable delivery company with a focus on customer service.
- Benefits: Enjoy competitive salary, holiday trading, and never work on your birthday again!
- Other info: Great career growth opportunities in a supportive and inclusive workplace.
- Why this job: Be part of a friendly team making a real impact on customer satisfaction.
- Qualifications: Experience in customer service, strong communication skills, and a proactive attitude.
The predicted salary is between 19500 - 29200 £ per year.
Contract: 6 Month FTC - 37.5 Hours per Week
Salary: Circa £24400 per annum
Location: DPD Swansea, Unit 17-19, Fford Parc Felindre, Felindre, Swansea, SA57DU
Days of Work: Monday to Friday
Hours of Work: 09:00-17:30
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career. DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!! DPD is a Valuable 500 company and a Disability Confident Employer.
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do. In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel. You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.
You’ll also be focussed on:
- Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
- Carrying out thorough investigations for missing parcels and resolving delivery disputes
What we’re looking for:
- You will have proven and demonstrable experience of working in a fast paced customer service environment
- You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
- You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
- Excellent administration skills with the ability to use Microsoft Office programmes
- Demonstrate high levels of self-motivation and initiative to effectively problem solve.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
About our benefits: We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Customer Service Advisor - 6 Month Fixed Term Contract in Swansea employer: DPD Group UK
DPD is an exceptional employer that prioritises the well-being and development of its employees, offering a competitive salary and a range of fantastic benefits from day one, including never working on your birthday again! Located in Swansea, DPD fosters a vibrant and inclusive work culture where employees are encouraged to grow and progress their careers within a fast-paced environment dedicated to sustainability and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - 6 Month Fixed Term Contract in Swansea
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DPD. Understand their values and what makes them tick. This way, you can show how you align with their mission to provide world-class service.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it’s crucial to sound confident and friendly. Try role-playing common customer scenarios with a friend to get comfortable with handling queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you went the extra mile to resolve an issue. This will demonstrate your initiative and ability to handle challenges effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Customer Service Advisor - 6 Month Fixed Term Contract in Swansea
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service. We want to see how your skills align with our values and the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since you'll be dealing with customers daily, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and maybe even share a quick example of how you’ve successfully resolved a customer issue in the past.
Be Professional Yet Personable:While we love a professional tone, don’t forget to let your personality shine through! We’re looking for someone who can build rapport with customers, so a friendly and approachable vibe in your application can really make you stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at DPD Group UK
✨Know the Company Values
Before your interview, take some time to familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with the company culture.
✨Prepare for Customer Scenarios
As a Customer Service Advisor, you'll be dealing with various customer queries and issues. Prepare for situational questions by thinking about how you've handled difficult customers or resolved disputes in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Communication Skills
Strong communication is key in this role. During the interview, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to refine your telephone manner and ensure you can build rapport quickly, just like you would with customers.
✨Demonstrate Problem-Solving Ability
DPD values self-motivation and initiative, especially when it comes to problem-solving. Be ready to discuss specific instances where you've taken ownership of an issue and successfully resolved it. Highlight your ability to think on your feet and come up with effective solutions under pressure.
