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For Companies At a Glance
- Tasks: Manage and develop relationships with 800 customers, ensuring top-notch service and sales growth.
- Company: Join DPD, the UK's most sustainable delivery company with a focus on ethics and inclusivity.
- Benefits: Enjoy competitive salary, quarterly bonuses, and unique perks like never working on your birthday!
- Other info: Work in a fast-paced environment with opportunities for personal and professional development.
- Why this job: Be part of a dynamic team that values your growth and offers real career progression.
- Qualifications: Experience in account management and excellent communication skills are essential.
The predicted salary is between 27000 - 27000 £ per year.
Company Description
Contract Type: Permanent / 37.5 hours per week
Salary: Circa £27,000 per annum
Location: Etruria, Stoke ST1 5SY
Bonus: Quarterly bonus paid after probation if set KPIs are achieved
Days of Work: Monday to Friday 9am - 5pm and 9:30 - 5:30
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career. DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.
Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!! DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
As the Indoor Account Manager, your primary responsibility will be to proactively manage an existing customer base of currently around 800 customers, each spending up to £700 per week with DPD. You will build great working relationships with them to help retain their loyalty to our company and develop each account through sales and high level service.
Key responsibilities will include:
- To contact customers using various methods of communication and in line with a predefined contact matrix
- Developing account plans for each customer to support the Account Manager portfolio revenue/contribution targets
- Maintaining/updating information via SalesForce and other systems used
- Developing multi-functional and multi-level business relationships with customers organisations
- Identifying and developing any additional revenue opportunities within the portfolio and their associated companies
- Maintain an up to date revenue opportunity pipeline
- Monitoring the profitability and profile of each customer to ensure the account is trading within acceptable levels
- Identifying and managing the resolution of customer problems to secure long term account retention
- Contacting customers to maintain planned levels of revenue/contribution improvement through timely rate renewals
- To complete Annual Price Increases for all accounts within your portfolio
- Working with the sales teams to accept accounts for handover in line with company policies and trading agreements
Qualifications
You will be passionate about delivering amazing service every day. Your career history will evidence demonstrable experience within Account Management / Customer Relationship Management. You will have a natural ability to engage with customers both over the phone and via email, delivering outstanding customer service to ensure our customers expectations are met. You will possess excellent communication and influencing skills with the ability to adapt and respond to change quickly. It would be advantageous if you had good mathematical skills to support the work around pricing and costing for customers.
We will also expect you to be:
- A person capable of decisive and effective decision-making, in a time pressured environment
- Someone that really enjoys resolving problems and demonstrates high levels of resilience, self-motivation and flexibility
- Have knowledge and experience in sales & upselling to existing customers
- Have attention to detail and good organisation skills
- IT literate and proficient in Microsoft Office/Google Suite applications and SalesForce would be advantageous
- Be able to liaise with customers using telephone and online meeting resources as well as email
- Demonstrate the core values of DPD DNA – Passion, Respect, Honesty, Flexibility, Caring and Accountability
Additional Information
About our Benefits
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Health Kiosks visiting every location
- Vitality at Work
- Free On Site Parking
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Indoor Account Manager in Stoke-on-Trent employer: DPD Group UK
Contact Detail:
DPD Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Indoor Account Manager in Stoke-on-Trent
✨Tip Number 1
Get to know the company inside out! Research DPD's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your pitch! You’ll want to clearly communicate how your experience aligns with the role of Indoor Account Manager. Think about specific examples where you've excelled in account management or customer service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the DPD team.
We think you need these skills to ace Indoor Account Manager in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Indoor Account Manager role. Highlight your experience in account management and customer relationship management, as this will show us you’re a perfect fit for our team.
Showcase Your Communication Skills: Since you'll be engaging with customers over the phone and via email, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you’d interact with our clients.
Highlight Problem-Solving Abilities: We love candidates who can tackle challenges head-on! Share examples of how you've resolved customer issues in the past, as this will show us your resilience and ability to thrive in a fast-paced environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at DPD Group UK
✨Know Your Customers
Before the interview, take some time to research DPD and its customer base. Understand the types of customers you’ll be managing and think about how you can build relationships with them. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
As an Indoor Account Manager, you'll need to resolve customer issues effectively. Prepare examples from your past experiences where you've successfully tackled challenges. Highlight your resilience and decision-making skills to demonstrate that you can thrive in a fast-paced environment.
✨Familiarise Yourself with SalesForce
Since maintaining and updating information via SalesForce is part of the role, it’s a good idea to brush up on your knowledge of this platform. If you have experience with it, be ready to discuss how you've used it to manage accounts or track sales opportunities.
✨Emphasise Your Communication Skills
Excellent communication is key for this role. Think about how you can convey your ability to engage with customers over the phone and via email. Prepare to share specific instances where your communication skills led to successful outcomes, whether in account management or customer service.