At a Glance
- Tasks: Monitor CCTV, investigate incidents, and support security compliance.
- Company: Join DPD, the UK's leading sustainable delivery company.
- Benefits: Competitive salary, holiday trading, and free life assurance from day one.
- Other info: Great career growth opportunities in a dynamic environment.
- Why this job: Be part of a team that prioritises safety and customer service.
- Qualifications: Experience with CCTV systems and strong communication skills required.
The predicted salary is between 32700 - 32700 € per year.
Contract: Fixed Term Contract 12 months
40.25 hours per week
Salary: Circa £32,700 per annum
Location: Roebuck Lane, Smethwick, B66 1BY
Days of Work: 4 on 4 off
Start Time: 06:00-18:00
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. When joining DPD you are not just starting a job, you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do.
Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!
DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
Our General Manager is recruiting for experienced and dynamic CCTV Security Investigators to join and strengthen their highly experienced Central Monitoring Team based in Smethwick. Effective security plays a vital role within the DPD UK Operation, given the nature of our business and our commitment to providing outstanding customer service. Security within the business also extends to the requirement to ensure that our employees and property are safeguarded at all times.
As our CCTV Security Investigator, your role will be varied in nature and it will cover 4 main areas of responsibility including:
- Investigation
- Monitor CCTV in order to support the reduction in losses and enforce preventative measures
- Review CCTV for high value or notable items escalated as lost within the network, that would have a significant impact upon the business if not recovered
- Report CCTV findings to the relevant Regional Security Manager in a structured and documented manner
- To provide evidential packs suitable for prosecution cases in conjunction with the Regional Security Managers and police
- Produce witness statements, exhibits and CCTV downloads to support the prosecution of offenders
- To attend Court where necessary and provide witness testimony with regards to CCTV evidence
- Compliance
- Escalate to the necessary managers any poor processes identified during CCTV reviews
- Monitor and review security searches (person/vehicle) conducted by depot staff, compiling summary reports for management scrutiny of compliance
- Support Quality Audit Managers and Regional Security Managers in instigating and reviewing operational and security process compliance
- Provide footage to assist training, in support of security, transport and health and safety
- Risk and Alarm Monitoring
- Report security incidents or suspicious behaviour and escalate to the relevant Regional Security Manager
- Monitor and respond to intruder alarms during periods of depot lockdown
- Monitor and respond to access control alarms and unauthorised access events, providing information to the Regional Security Manager and reporting on non-compliance
- Review depot lockdown processes on CCTV, ensuring that the agreed procedures are followed correctly
- Consolidate and monitor potential areas of risk, preparing reports to justify change
- Network Support
- Assist with the planning of new depot CCTV installation, highlighting lessons learnt and the shortfalls of the existing system
- Identify trends, understand analytical products, and report the same to management
Qualifications
About You
We would expect you to have extensive knowledge and experience of operating CCTV systems. You will be able to work on your own initiative to conduct CCTV operations and investigations to identify those involved in theft, fraud and non-compliance. You must also have experience of producing evidential reports, witnesses statements and exhibits to support police investigations. We would also expect:
- Excellent time management skills
- Excellent communication skills, both oral and written
- Possess good interpersonal skills
- Be a good team player and have a flexible approach to work
- Prepare management information for presentations and dissemination
- Previous knowledge or experience of the logistics or parcel delivery industry (preferred)
- Be a good team player and demonstrate the core values of DPD DNA – Passion, Respect, Honesty, Flexibility, Caring and Accountability
- A good knowledge of Criminal Law and Employment Law, including evidential standards required for prosecutions and GDPR would be advantageous as would a valid SIA CCTV Operators Licence
Additional Information
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- Free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
CCTV Security Investigator - Maternity Cover in Smethwick employer: DPD Group UK
At DPD, we are committed to fostering a dynamic and inclusive work environment where our employees can thrive. As a CCTV Security Investigator in Smethwick, you will enjoy competitive benefits from day one, including enhanced maternity and paternity packages, holiday trading, and opportunities for career progression within a rapidly growing company. Join us in our mission to be the UK's most sustainable delivery service, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land CCTV Security Investigator - Maternity Cover in Smethwick
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current DPD employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching DPD’s values and recent news. Show us that you’re not just another candidate but someone who genuinely cares about our mission to be the most customer-centric delivery provider in the UK.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to security and compliance. We want to see how you think on your feet, so consider doing mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the DPD team.
We think you need these skills to ace CCTV Security Investigator - Maternity Cover in Smethwick
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the CCTV Security Investigator role. Highlight your experience with CCTV systems and investigations, and show us how your skills align with our values at DPD.
Show Off Your Communication Skills:Since you'll be producing reports and witness statements, it's crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect this.
Be Specific About Your Experience:When detailing your previous roles, focus on specific examples that showcase your ability to handle security incidents and compliance issues. We want to see how you've made a difference in past positions!
Apply Through Our Website:Don't forget to submit your application through our website! This ensures it gets to the right people quickly and helps us keep track of all applicants efficiently.
How to prepare for a job interview at DPD Group UK
✨Know Your CCTV Systems
Make sure you brush up on your knowledge of CCTV systems before the interview. Be ready to discuss your experience with different types of systems and how you've used them in past roles. This will show that you're not just familiar with the technology, but that you can effectively operate it in a fast-paced environment.
✨Prepare for Scenario Questions
Expect questions that ask you to describe how you would handle specific situations, like monitoring suspicious behaviour or responding to an alarm. Think of examples from your previous work where you successfully managed similar scenarios. This will demonstrate your problem-solving skills and ability to act under pressure.
✨Showcase Your Communication Skills
As a CCTV Security Investigator, you'll need to communicate findings clearly and effectively. Prepare to discuss how you've produced reports or witness statements in the past. Highlight your ability to convey complex information in a straightforward manner, as this is crucial for working with management and law enforcement.
✨Align with DPD's Values
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability. During the interview, weave these values into your responses. Show how your personal values align with theirs, and how you can contribute to their mission of being the most customer-centric and sustainable delivery provider.
