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- Tasks: Lead a dynamic team to ensure efficient delivery operations and maintain high service standards.
- Company: Join DPD, the UK's leading sustainable delivery company with a £2 billion turnover.
- Benefits: Enjoy perks like never working on your birthday, enhanced maternity/paternity leave, and discounted shopping.
- Why this job: Be part of a fast-paced environment that values inclusivity, career growth, and employee well-being.
- Qualifications: Experience in fast-paced operations and strong people management skills are essential.
- Other info: Opportunities for career progression and personal development await you at DPD.
The predicted salary is between 33600 - 44400 £ per year.
Company Description
Contract Type: Permanent
40 Hours Per Week
Salary: £39,600 plus Bonus
Location: DPD Swansea, Unit 17-19, Fford Parc Felindre, Felindre, Swansea, SA57DU
Days of Work: Sunday to Thursday
Hours of Work: 05:00 - 13:30
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career. DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!! DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations management team. In this role you will be working closely with our self employed Owner Drivers (OD’s) and Employed Drivers, building a strong relationship with them and keeping the drivers engaged, well managed and motivated to ensure outstanding service is delivered.
Other key accountabilities will be:
- Ensure depot target for Core Routes is achieved
- Ensure depot target Stops Per Route (SPR) is achieved
- Ensuring all other delivery & collection routes are properly set.
- Ensure all driver’s scan and load their vans for delivery in a safe, timely and efficient manner.
- Maintaining on-going communication with drivers to resolve any issues
- Ensuring adequate resources are available to guarantee any ad-hoc collections are picked up either via your pool of drivers or by using couriers/agencies.
- Ensuring that all relevant documentation and systems are completed accurately and in line with company and/or legislative requirements
- Working to set Key Performance Indicators including Service, Cost, Productivity, Transport and Health and Safety.
- Ensure 'Depot Clear' is achieved in line with depot targets.
Qualifications
What we’re looking for:
- You will have experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team, ideally within a Transport Setting.
- You will have strong communication skills with the ability to inspire, motivate and manage a team.
- Decisive and effective decision-making, problem resolution and time management skills.
- Demonstrate high levels of resilience, self-motivation and flexibility.
- Excellent computer skills with the ability to use Google chrome applications.
- The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
- You will be highly vigilant to any unscrupulous activity taking swift and appropriate action.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
Additional Information
About our Benefits
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Health Kiosks visiting every location
- Vitality at Work
- Free On Site Parking
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Shift Manager - Dispatch employer: DPD Group UK
Contact Detail:
DPD Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager - Dispatch
✨Tip Number 1
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability. Demonstrating these values in your interactions can set you apart as a candidate who truly aligns with the company's culture.
✨Tip Number 2
Highlight your experience in managing teams within fast-paced environments. Be ready to share specific examples of how you've motivated and led teams to achieve targets, as this is crucial for the Shift Manager role.
✨Tip Number 3
Prepare to discuss your problem-solving skills and decision-making processes. Think of scenarios where you've had to make quick decisions under pressure, as this will demonstrate your ability to handle the demands of the role.
✨Tip Number 4
Research DPD's operations and their commitment to sustainability. Being knowledgeable about the company’s goals and challenges will show your genuine interest and help you stand out during discussions.
We think you need these skills to ace Shift Manager - Dispatch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fast-paced operations and people management. Emphasise any previous roles where you motivated and led a team, particularly in a transport or logistics setting.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company’s values. Mention specific examples of how you've demonstrated skills like decision-making, problem resolution, and effective communication in past positions.
Highlight Key Skills: Clearly outline your strong communication skills, resilience, and flexibility in your application. Use bullet points to make these stand out, as they are crucial for the Shift Manager role.
Showcase Your Achievements: Include quantifiable achievements in your application, such as improvements in team performance or efficiency metrics from previous roles. This will demonstrate your capability to meet the Key Performance Indicators mentioned in the job description.
How to prepare for a job interview at DPD Group UK
✨Showcase Your People Management Skills
As a Shift Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team in a fast-paced environment, highlighting how you inspired and engaged your colleagues.
✨Understand the Role's Key Performance Indicators
Familiarise yourself with the KPIs mentioned in the job description, such as Service, Cost, and Productivity. Be ready to discuss how you would ensure these targets are met and share any relevant experiences where you've achieved similar goals.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. Think about how you would maintain ongoing communication with drivers and resolve issues efficiently, as this will be a key part of your responsibilities.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss specific challenges you've faced in previous roles and how you resolved them. Highlight your decision-making process and how you prioritised tasks under pressure, as this will show your resilience and flexibility in a busy environment.