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- Tasks: Lead a dynamic team to achieve operational and customer service goals.
- Company: Join DPD, the UK's leading sustainable delivery company with a £2 billion turnover.
- Benefits: Enjoy perks like never working on your birthday, enhanced maternity/paternity leave, and discounted shopping.
- Why this job: Be part of a fast-paced environment that values inclusivity, sustainability, and career growth.
- Qualifications: Experience in fast-paced operations and strong people management skills are essential.
- Other info: DPD is a Disability Confident Employer and promotes from within.
The predicted salary is between 39676 - 49676 £ per year.
Company Description
- Contract Type: Permanent/ 40 Hours Per Week
- Salary:£39,676.21 plus bonus
- Location: DPD Eurocentral,Woodside, Holytown, Motherwell, ML1 4XL
- Days of Work: Predominantly Monday to Friday, with occasional weekend working
- Hours of Work: 09:00 – 17:30
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. When joining DPD you are not just starting a job, you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do.
Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!
DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations team.
As a Shift Manager you will be required to achieve depot objectives relating to
- Operational Performance
- Compliance to all company and legislative requirements
- Financial targets and objectives
- Delivering outstanding customer service
- HR tasks and responsibilities
You will achieve these througheffective management of employees, maintenance of company operating standards and ISO operating procedures specific to your own areas of accountability.In this role you will be working closely with our Drivers and Warehouse Operatives. You will be responsible for overseeing the accurate processing of any Collections and Returns to the Depot.
Other key accountabilities will be;
- Ensure Collection Service targets are achieved
- Ensure depot targets for Early Volume are achieved
- Ensure company target for Collection ETAs is achieved
- Ensure company target for Saturn Success is achieved
- Ensureall relevant systems and reports are analysed and updated in a timely manner.
Qualifications
What we’re looking for ;
You will have experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team.We would also expect:
- You will have strong communication skills with the ability to inspire, motivate and manage a team.
- Decisive and effective decision-making, problem resolution and time management skills.
- Demonstrate high levels of resilience, self-motivation and flexibility.
- Excellent computer skills with the ability to use Google chrome applications
- The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
- You will be highly vigilant to any unscrupulous activity taking swift and appropriate action when required.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
Additional Information
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers\’ promises, then this is the job for you! Apply today.
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Shift Manager - Collections employer: DPD Group UK
Contact Detail:
DPD Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager - Collections
✨Tip Number 1
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs.
✨Tip Number 2
Highlight your experience in fast-paced environments. Prepare specific examples of how you've successfully managed teams and met operational targets, as this will resonate well with the role's requirements.
✨Tip Number 3
Showcase your problem-solving skills by discussing past challenges you've faced in management roles. Be ready to explain how you made decisions under pressure and the positive outcomes that resulted.
✨Tip Number 4
Research DPD's sustainability initiatives and be prepared to discuss how you can contribute to their goals. This shows your commitment to their mission and sets you apart as a candidate who is genuinely interested in the company's future.
We think you need these skills to ace Shift Manager - Collections
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fast-paced operations and people management. Use specific examples that demonstrate your ability to motivate and lead a team, as these are key qualities DPD is looking for.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company’s mission. Mention how your values align with DPD's core DNA values of Passion, Respect, Honesty, Flexibility, Caring, and Accountability.
Highlight Relevant Skills: Emphasise your strong communication skills, decision-making abilities, and experience with data analysis. These skills are crucial for the Shift Manager position, so provide concrete examples of how you've used them in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a managerial role.
How to prepare for a job interview at DPD Group UK
✨Showcase Your People Management Skills
As a Shift Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or improved performance.
✨Understand the Company Values
DPD places a strong emphasis on their core values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability. Familiarise yourself with these values and think of ways you've embodied them in your previous roles.
✨Prepare for Operational Performance Questions
Expect questions related to operational performance and compliance. Be ready to discuss how you've achieved targets in fast-paced environments and how you ensure adherence to company standards and procedures.
✨Demonstrate Analytical Skills
Since the role requires comprehensive reporting and data analysis, prepare to discuss your experience with data management. Bring examples of how you've used data to drive decisions or improve processes in your previous jobs.