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- Tasks: Lead a dynamic team to ensure smooth depot operations and excellent customer service.
- Company: Join DPD, a leading delivery company focused on sustainability and customer satisfaction.
- Benefits: Enjoy perks like never working on your birthday, enhanced maternity/paternity leave, and discounted shopping.
- Why this job: Be part of a fast-paced environment with growth opportunities and a commitment to social responsibility.
- Qualifications: Experience in fast-paced operations and strong people management skills are essential.
- Other info: DPD values inclusivity and offers career development opportunities for all employees.
The predicted salary is between 31680 - 47520 £ per year.
Company Description
Contract Type: Permanent
40 Hours Per Week
Salary: Circa 39600 plus bonus
Location: DPD Swansea, Unit 17-19, Fford Parc Felindre, SA57DU
Days of Work: Monday to Friday
Hours of Work: 16:00 to 00:30hrs
Join us on our journey as we aim to be the UK's most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you'll receive fantastic benefits starting on day one, including never working on your birthday ever again!
DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations team. As a Shift Manager you will be required to achieve depot objectives in terms of operational, compliance, financial, customer service and HR tasks and responsibilities, through effective management of employees, maintenance of company operating standards and ISO operating procedures specific to own areas of accountability.
In this role you will be working closely with our Drivers and Warehouse Operatives. You will be responsible for overseeing the accurate processing of any Collections and Returns to the Depot. You will also be dealing with any inbound customer service queries ensuring appropriate action is taken and the query is dealt with in an effective manner.
Other key accountabilities will be:
- Ensure trailer departures from Depot and customer sites leave at the designated time
- Ensure all parcels are collection scanned
- Ensure depot target for PPMHR is achieved
- Ensure company target for security searches is achieved
- Ensure all relevant systems and reports are analysed and updated in a timely manner.
Qualifications
What we're looking for:
- You will have experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team, ideally within a Transport Setting.
- You will have strong communication skills with the ability to inspire, motivate and manage a team.
- Decisive and effective decision-making, problem resolution and time management skills.
- Demonstrate high levels of resilience, self-motivation and flexibility.
- Excellent computer skills with the ability to use Google chrome applications.
- The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
- You will be highly vigilant to any unscrupulous activity taking swift and appropriate action when required.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
Additional Information
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day. It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few:
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100's of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses.
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Shift Manager employer: DPD Group UK
Contact Detail:
DPD Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability. During your interview, be ready to share examples of how you've demonstrated these values in your previous roles.
✨Tip Number 2
Highlight your experience in managing teams within a fast-paced environment. Be prepared to discuss specific challenges you've faced and how you motivated your team to achieve operational goals.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've effectively resolved issues in past roles. This will demonstrate your ability to make decisive decisions under pressure, which is crucial for a Shift Manager.
✨Tip Number 4
Research the latest trends in the logistics and transport industry. Being knowledgeable about current challenges and innovations can help you stand out as a candidate who is not only qualified but also genuinely interested in the field.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fast-paced operations and people management. Use specific examples that demonstrate your ability to lead a team effectively, especially in a transport setting.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company’s values. Mention how your skills align with their requirements, particularly in decision-making, problem resolution, and communication.
Showcase Relevant Skills: Emphasise your computer skills and experience with data analysis in your application. Provide examples of how you have used these skills to improve operational efficiency or resolve issues in previous roles.
Highlight Your Achievements: Include specific achievements from your past roles that demonstrate your ability to meet targets and manage teams effectively. Quantify your successes where possible, such as improvements in performance metrics or successful project completions.
How to prepare for a job interview at DPD Group UK
✨Showcase Your People Management Skills
As a Shift Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully managed a team in a fast-paced environment, highlighting your communication and decision-making skills.
✨Understand DPD's Values
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability. Be ready to discuss how you embody these values in your work and how they align with your personal work ethic.
✨Prepare for Operational Scenarios
Expect questions related to operational challenges you might face as a Shift Manager. Think about how you would handle issues like delays in trailer departures or customer service queries, and be prepared to discuss your problem-solving approach.
✨Demonstrate Analytical Skills
Since the role requires comprehensive reporting and data analysis, be ready to discuss your experience with data management tools and how you've used data to drive decisions in previous roles. Highlight any specific software or systems you are familiar with.
