At a Glance
- Tasks: Manage key accounts, develop relationships, and drive revenue growth.
- Company: Join DPD UK, a leader in sustainable parcel delivery and e-commerce solutions.
- Benefits: Competitive salary, commission, company car, and extensive employee perks.
- Other info: Opportunities for career growth and personal development in a supportive environment.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: Experience in account management and excellent communication skills required.
The predicted salary is between 39690 - 44100 £ per year.
Company Description
Contract: Permanent / 37.5 Hours Per Week
Salary: up to £44,100 depending on experience, plus commission, a company car or cash allowance, mobile phone and Laptop
Base Location: Reading and surrounding areas
Days of Work: Monday to Friday - 09:00 - 17:00
DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of over £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry. DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
Our Regional Customer Relationship Manager is looking to recruit a first class Key Account Manager to join their highly skilled and high performing team. Your key responsibilities will include:
- Developing account plans for each customer to support the Key Account Manager portfolio revenue/contribution targets
- Maintaining/updating information via SalesForce and customer files
- Developing multi-functional and multi-level business relationships with customers organisations
- Identifying and developing any additional revenue opportunities within the portfolio and their associated companies. Maintain an up to date revenue opportunity pipeline
- Visiting and carrying out exit surveys on all lost DPD and DPD Local customers and maintain regular monthly contact
- Liaise with Regional Customer Relationship Managers for action plan on all major new business opportunities
- Identifying and managing the resolution of customer problems to underpin long term account retention
- Visiting existing customers to maintain planned levels of revenue/contribution improvement through timely rate renewals
- Working with internal departments and contacts to ensure operational service is delivered and improvement opportunities identified and supported
Qualifications
About You
As the successful candidate you will be passionate about delivering amazing service every day. Your career history will evidence demonstrable experience with Account Management. You will have a natural ability to engage with customers both face to face and over the phone delivering outstanding customer service to ensure our customers expectations are met.
You will possess excellent communication and influencing skills with the ability to adapt and respond to change quickly. We will also expect you to be:
- A person capable of decisive and effective decision-making, in a time pressured environment
- Someone that really enjoys resolving problems and demonstrates high levels of resilience, self-motivation and flexibility
- Proficient in Microsoft Office/Google Suite applications
- Demonstrate the core values of DPD DNA – Passion, Respect, Honesty, Flexibility, Caring and Accountability
- Full clean driving licence and a flexible approach to regional travel and occasional overnight stays
Additional Information
About our Benefits
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Vitality at Work
- Free On Site Parking
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Key Account Manager in Reading employer: DPD Group UK
At DPD Croydon, we pride ourselves on being more than just a workplace; we are a community that values sustainability, innovation, and the well-being of our employees. With competitive pay, genuine career progression opportunities, and a comprehensive benefits package including health services and discounts, we ensure our Warehouse Operatives thrive both personally and professionally. Join us in a fast-paced environment where your contributions are recognised and celebrated, making every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Reading
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Key Account Manager at DPD Group UK, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including DPD Group UK. Tailor your message to explain why you’re drawn to them and how you can contribute as a Key Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Key Account Manager in Reading
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for DPD Group UK:When writing your cover letter, make sure to tailor your message specifically for DPD Group UK. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at DPD Group UK
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show DPD Group UK that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show DPD Group UK that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with DPD Group UK’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
