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- Tasks: Manage Google Docs, assist drivers, and handle customer queries in a fast-paced environment.
- Company: Join DPD, the UK's leading sustainable delivery company with a £2 billion turnover.
- Benefits: Enjoy perks like never working on your birthday, enhanced maternity/paternity leave, and discounted shopping.
- Why this job: Be part of a supportive team culture focused on growth, sustainability, and excellent customer service.
- Qualifications: Data entry skills, strong organisation, customer service experience, and a passion for teamwork required.
- Other info: Opportunities for career progression and personal development await you at DPD.
The predicted salary is between 23800 - 25000 £ per year.
Contract Type: Permanent Full Time 40 Hours Per Week
Salary: £11.44ph - overtime paid at enhanced rates
Location: DPD Aberdeen - Badentoy Drive, Badentoy Ind Estate (North), Portlethen, Aberdeen, AB12 4ZD
Days of Work: Monday - Friday
Hours of Work: 06:30am - 15:00pm
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career. DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.
Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!
DPD is a Valuable 500 company and a Disability Confident Employer.
As our Pre Brief Operative your key responsibilities will include:
- Taking ownership of Google Documents and keeping them updated with accurate and timely information
- Signing our hand held devices called Saturns in and out to drivers, ensuring all Saturns are accounted for and properly maintained
- Reporting and logging damaged Saturns so these can be fixed without delay, maintaining a detailed record of all device issues
- Keeping the depot internal system called "Universe" up to date, ensuring all data entries are accurate and consistent
- Dealing face to face with customers who have come to the Depot to collect their parcels, providing a professional and courteous service
- Taking responsibility to resolve any customer queries satisfactorily, escalating complex issues when necessary
- Supporting colleagues on the warehouse floor with various duties as required, demonstrating flexibility and teamwork
- Participating in daily team briefings and contributing to process improvement discussions
- Ensuring compliance with health and safety regulations within the depot environment
- Maintaining a clean and organised work area, promoting a professional image of the depot
What we’re looking for:
- Data entry experience with high accuracy and attention to detail
- Passion and self-determination to excel in a fast-paced environment
- Excellent organisational skills with the ability to prioritise tasks effectively
- Ability to work under pressure and meet tight deadlines
- Flexibility and adaptability to changing work demands
- Strong team player with excellent interpersonal skills
- Exceptional customer service skills with a professional and courteous demeanour
- Basic understanding of health and safety regulations in a warehouse environment
- Ability to handle and resolve customer queries efficiently
- Continuously demonstrating the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring, and Accountability in all aspects of your work.
About our Benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few:
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Unum Help@Hand - essential health and wellbeing services for you and eligible family members
- Health Kiosks visiting every location
- Vitality at Work
- Free On Site Parking
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Pre Brief Operative employer: DPD Group UK
Contact Detail:
DPD Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pre Brief Operative
✨Tip Number 1
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous experiences.
✨Tip Number 2
Highlight your data entry skills and attention to detail in conversations. Be prepared to discuss specific examples where you've successfully managed data or resolved issues, as this will show your capability for the Pre Brief Operative role.
✨Tip Number 3
Engage with current or former DPD employees on platforms like LinkedIn. Ask them about their experiences and any tips they might have for succeeding in the application process, which can give you valuable insights into the company culture.
✨Tip Number 4
Prepare to discuss your customer service experience in detail. Think of scenarios where you've gone above and beyond to resolve customer queries, as this will be crucial in demonstrating your fit for the role.
We think you need these skills to ace Pre Brief Operative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Pre Brief Operative position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: Emphasise any previous data entry experience, customer service roles, or teamwork situations in your CV and cover letter. Use specific examples to demonstrate your attention to detail and ability to work under pressure.
Showcase Your Skills: Make sure to mention your organisational skills, flexibility, and adaptability in your application. DPD values these traits, so provide examples of how you've successfully managed tasks in a fast-paced environment.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your passion for the role and the company’s values. Mention your commitment to providing excellent customer service and your understanding of health and safety regulations in a warehouse setting.
How to prepare for a job interview at DPD Group UK
✨Show Your Attention to Detail
As a Pre Brief Operative, accuracy is key. Be prepared to discuss your experience with data entry and how you ensure precision in your work. Highlight any specific tools or methods you use to maintain high standards.
✨Demonstrate Customer Service Skills
You'll be dealing directly with customers, so it's important to showcase your exceptional customer service skills. Prepare examples of how you've resolved customer queries in the past and how you maintain a professional demeanour under pressure.
✨Emphasise Teamwork and Flexibility
This role requires strong teamwork and adaptability. Share experiences where you've worked collaboratively with colleagues and how you've adjusted to changing demands in a fast-paced environment.
✨Understand Health and Safety Regulations
Familiarise yourself with basic health and safety regulations relevant to warehouse environments. Be ready to discuss how you prioritise safety in your work and any previous experiences that demonstrate your commitment to maintaining a safe workplace.
