At a Glance
- Tasks: Safeguard revenue by analysing pricing and collaborating with teams to minimise revenue leakage.
- Company: Join DPD, the UK's most sustainable delivery company with a focus on inclusivity.
- Benefits: Enjoy competitive salary, holiday trading, and never work on your birthday again!
- Other info: Dynamic workplace with excellent growth opportunities and a commitment to employee development.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Experience in revenue assurance or pricing analysis, strong analytical skills required.
The predicted salary is between 45000 - 55000 € per year.
Contract: Permanent / 37.5 hours
Hours: Monday to Friday, 09:00 - 17:30 (4 days in the office)
Salary range: £45,000 - 55,000
Location: Oldbury - Broadwell Road, Oldbury, West Midlands, B69 4DA
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!
DPD is a Valuable 500 company and a Disability Confident Employer.
Role Purpose
The Revenue Protection Officer is responsible for safeguarding DPD’s revenue by ensuring that pricing structures, surcharges, and contractual terms are accurately applied, effectively communicated, and consistently aligned with agreed commercial strategies. Working cross-functionally with CRM, Commercial and Sales teams, the role ensures that revenue leakage is minimised and that all pricing actions support the delivery of the company’s revenue targets. This role plays a critical part in ensuring that commercial decisions translate into realised revenue, by bridging operational execution and strategic pricing, the Revenue Protection Officer ensures that the business achieves its financial targets without erosion from avoidable errors or misalignment.
Key Accountabilities
- Revenue Assurance & Protect
- Monitor and analyse pricing, surcharges, surcharge penetration rates, and billing data to identify risks to projected revenue.
- Ensure all price increases, surcharges, and commercial changes are correctly implemented and reflected in billing systems.
- Investigate and resolve discrepancies that may lead to revenue leakage.
- Develop controls and processes to prevent future revenue loss.
- Cross Functional Collaboration
- Partner closely with CRM teams to ensure accurate data management and pricing integrity within systems.
- Support Account Managers in understanding the revenue impact of pricing decisions and customer agreements.
- Work with Commercial and Sales teams to validate that proposed pricing strategies align with revenue targets and margin expectations.
- Collaborate with the CRM team to ensure consistent communication of pricing changes to customers.
- Pricing Governance
- Review and validate pricing changes, ensuring compliance with internal policies and contractual agreements.
- Track and report on the financial impact of pricing decisions, including discounts, rebates, and surcharges.
- Ensure governance processes are followed for all non-standard pricing arrangements.
- Reporting & Analysis
- Produce regular reporting on revenue performance, highlighting risks, variances, and opportunities.
- Provide insights into trends such as under-recovery of costs, missed surcharges, or incorrect pricing application.
- Support forecasting and budgeting processes by providing accurate revenue-related data.
- Process Improvement
- Highlight potential revenue sources not yet being billed.
- Highlight risks of over-billing.
- Identify inefficiencies in current pricing and billing processes and recommend improvements.
- Support the implementation of system enhancements to improve pricing accuracy and revenue tracking.
- Drive standardisation of pricing practices across the business.
Key Relationships
- Internal: CEO Executive Team, Commercial – Sales – CRM - Customer, Finance, Billing and invoicing teams.
- External: Strategic Accounts, Key Account and SME Customers, Third-Party Partners and Carriers, Auditors, Legal and compliance.
Qualifications
- Experience in revenue assurance, pricing analysis, or commercial finance within a logistics, transport, or similar operational environment.
- Strong analytical skills with the ability to interpret complex data sets and identify revenue risks.
- High attention to detail with a proactive approach to problem-solving.
- Excellent stakeholder management skills, with the ability to influence across multiple departments.
- Strong understanding of CRM systems and billing platforms.
- Advanced Excel skills: experience with data visualisation tools is desirable.
- Commercial awareness with a clear understanding of how pricing impacts revenue and profitability.
Personal Attributes
- Commercially Driven: Focused on protecting and enhancing revenue performance.
- Collaborative: Builds strong relationships across teams to ensure alignment and accountability.
- Detail-Oriented: Maintains accuracy in all aspects of pricing and revenue tracking.
- Proactive: Anticipates risks and acts early to mitigate revenue loss.
- Resilient: Able to challenge constructively and uphold governance standards.
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Revenue Protection Officer in Oldbury employer: DPD Group UK
DPD is an exceptional employer that prioritises employee well-being and career growth, offering a competitive salary alongside fantastic benefits such as never working on your birthday and enhanced family leave packages. Located in Oldbury, the company fosters a collaborative and inclusive work culture, ensuring that employees are supported in their roles while also providing ample opportunities for professional development within a rapidly growing organisation committed to sustainability and ethical practices.
StudySmarter Expert Advice🤫
We think this is how you could land Revenue Protection Officer in Oldbury
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and finance sectors, especially those who work at DPD. A friendly chat can open doors and give you insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by understanding DPD's revenue protection strategies. Brush up on your knowledge of pricing structures and how they impact revenue. Show us that you’re not just a fit for the role, but that you’re genuinely interested in helping DPD achieve its goals.
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle hypothetical scenarios related to revenue leakage or pricing discrepancies. We love candidates who can think on their feet and come up with creative solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the DPD family!
We think you need these skills to ace Revenue Protection Officer in Oldbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Revenue Protection Officer role. Highlight your experience in revenue assurance and pricing analysis, and don’t forget to showcase those strong analytical skills we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about protecting revenue and how your previous experiences align with our goals at DPD. Keep it engaging and relevant!
Showcase Your Attention to Detail:In this role, attention to detail is key. Use specific examples in your application that demonstrate how you’ve successfully managed complex data sets or resolved discrepancies in the past.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at DPD Group UK
✨Know Your Numbers
As a Revenue Protection Officer, you'll be dealing with pricing structures and revenue data. Brush up on your analytical skills and be prepared to discuss how you've used data to identify risks or improve processes in previous roles. Show them you can turn numbers into actionable insights!
✨Understand the Business
Familiarise yourself with DPD's business model and their commitment to sustainability. Be ready to discuss how your role can contribute to their goals. This shows that you're not just looking for a job, but that you're genuinely interested in being part of their journey.
✨Collaborative Mindset
This role requires working closely with various teams. Prepare examples of how you've successfully collaborated across departments in the past. Highlight your stakeholder management skills and how you’ve influenced decisions to protect revenue.
✨Attention to Detail
Given the importance of accuracy in pricing and billing, be ready to demonstrate your attention to detail. You might be asked about a time when you caught an error or improved a process. Share specific examples that showcase your proactive approach to problem-solving.
