At a Glance
- Tasks: Provide comprehensive admin support to our Hub and Logistics teams.
- Company: Join DPD, a leading sustainable delivery network in Europe.
- Benefits: Enjoy competitive salary, holiday trading, and discounted shopping perks.
- Other info: Great career progression opportunities in a supportive environment.
- Why this job: Be part of a dynamic team that values your growth and development.
- Qualifications: Experience in administration and strong organisational skills required.
The predicted salary is between 29500 - 41300 £ per year.
Contract: 12 Month FTC
Hours per week: Full-time
Salary: circa £29,500
Location: Hub 3 - Oldbury
Working hours: Monday to Friday, 09:00 - 17:00.
DPD is one of Europe's leading parcel delivery networks, aiming to be the most sustainable delivery company in the UK, with a turnover of nearly £2 billion. We deliver the best service, use the best technology, and recruit and retain the best people in the industry.
We are currently looking for an experienced administrator to work as part of our Hub Administration Team based in Oldbury. In this role, you will be responsible for providing a comprehensive administrative service to Hubs, Transport, IG, and Logistics operations. This includes:
- Maintaining accurate employee personnel records
- Time and Attendance records
- Absence Management
- Disciplinary & Grievance records
- Purchase orders & Invoice handling
- Quality & Compliance checks
- Maintenance of database accuracy and organisation by keeping Google Sheets, internal systems, and dashboards up to date
Additional responsibilities will include:
- Responding to general enquiries received by the department via telephone, email, and post
- General Administrative tasks including typing letters and other correspondence, typing minutes from internal meetings
- Action items identified in weekly reports by coordinating with relevant department/management
- Managing and processing employee holiday requests
We recognise that our people are at the heart of our business. Without them, we wouldn't be able to deliver our award-winning service to millions of customers across the country each day. It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few:
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from hundreds of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job, we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you. Apply today.
Hub Administrator in Oldbury employer: DPD Group UK
DPD is an exceptional employer that values its people, offering a supportive work culture and numerous benefits such as enhanced maternity and paternity packages, holiday trading, and discounted shopping. Located in Oldbury, the Hub Administrator role provides not only job stability but also ample opportunities for career growth and development within a leading parcel delivery network committed to sustainability and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Hub Administrator in Oldbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DPD Group UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DPD Group UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Hub Administrator in Oldbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DPD Group UK:Your cover letter is your chance to shine! Tell us why you want to work at DPD Group UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DPD Group UK!
How to prepare for a job interview at DPD Group UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
