Commercial Data Analyst in Oldbury

Company Description

Contract Type: Permanent / 37.5 hours per week

Salary: £37,544.16

Location: Oldbury, B69 4DA

Days of Work: Monday to Friday

Hours of Work: 09:00 - 17:30

DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of nearly £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry. DPD is a Valuable 500 company and a Disability Confident Employer.

Job Description

Our International Commercial Finance Manager is looking to recruit an ambitious Commercial Data Analyst to work within our high performing International Operations Department (IOD) based at Oldbury, B69 4DA. Working within DPD International Operations, you will provide support to the DPD Group UK business in areas of International Operations and Commercial Insight. Instigate accurate and detailed analysis of the contribution for the International portfolio of services. Provide proactive support to International Commercial Finance Manager and stakeholders with commercial and operational aspects of International business.

Examples of work you would be involved with include:

• Proactive resolution to service performance issues using cause analysis reports and liaison with other departments to complete actions that will improve DPD Classic service.
• Ensuring that all operational procedures are implemented and adhered to, in line with the development of the International products.
• Conduct trend analysis on receipt of any escalations relating to DPD Classic service quality and non-compliance and submit a report of actions for resolution.
• Communicate any changes to DPD Classic operational procedures or updates that could affect the DPD Group customers’ deliveries.
• Assist, when requested and deemed necessary, presentations to International clients, SMT and internal departments and attend any meetings when required to provide international knowledge.
• Undertake specific projects, working groups or other duties as required by the International management team in order to develop or enhance the international service offering.
• Provide recommendations for customer experience improvements on the DPD Classic service to the International Road Service Delivery Manager, International Road Service Team Leader and DPD Group stakeholders.
• Monitor DPD Classic vehicle fill rates and utilisation to ensure correct capacity is planned for on a daily basis.
• Regularly liaise with the Road Service Team and DPD Group stakeholders to review and identify the current operational trends that can help drive change and enable us to achieve Road Service KPI’s.
• Provide on time analytical, commercial and decision support to the International Commercial Finance Manager and other stakeholders.
• Support the International Commercial Finance Manager in ensuring all department deadlines are met and weekly and monthly management reports are completed within agreed timelines.
• Be able to review Supplier commercial rates on a quarterly basis and highlight any savings.
• To lead in providing on time analytical, commercial and decision support information to budget holders.
• Reporting key customers contribution figures with additional commercial insight.
• Be able to monitor the weekly customer trends and give input to the forecast process.
• Propose solutions to ensure time spent on transactional processes is reduced to a minimum.
• Recommend actions by analysing and interpreting data and making comparative analyses.
• Highlight and investigate cost saving ideas working with all IOD teams and present to the International Commercial Finance Manager.
• Work closely with the IOD Managers to ensure accurate costing and pricing of bespoke commercial solutions.
• Lead with generating new analysis and reporting to make money, save money, or improve service.
• Proactively network in other departments to understand their functions and relative impact to the commercial department.
• Work with other Analysts in the IOD on joint projects to gain more insight and add value.
• Contribute to the reconciliation and review of customer or destination margins with key commercial insight.
• Be able to effectively price operational bespoke solutions for key customers and understand impact to the business.
• Provide ad hoc analysis and reporting of financial information to support operational decisions.

Qualifications

To succeed in this role you will have very high attention to detail and be passionate about Data Analysis with extensive experience using Excel / Google Suite applications. You will have drive and enthusiasm, and ability to work to strict deadlines in a fast-paced environment. We would also expect you to have:

• Excellent analytical and problem solving skills.
• Ability to communicate at all levels and challenge various stakeholders to drive the business forward.
• Continuous improvement in job knowledge through participation in educational opportunities, reading professional publications and maintaining personal networks.
• High degree of numeracy and problem solving skills.
• Flexibility and a positive approach to change.
• Adaptable to manage competing workloads.
• A ‘right first time’ mentality.
• Demonstrates the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Additional Information

About our Benefits

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few:

• Holiday trading.
• Enhanced maternity and paternity package.
• Free life assurance of 4 x salary on joining the pension scheme.
• Health Kiosks visiting every location.
• Vitality at Work.
• Free On Site Parking.
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping.
• Milestone Days off to celebrate with your family and friends.
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses.

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.