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For Companies At a Glance
- Tasks: Monitor and report on service performance for strategic accounts, ensuring compliance and customer satisfaction.
- Company: Join DPD UK, a leading parcel delivery company committed to sustainability and innovation.
- Benefits: Enjoy perks like flexible working, health support, and discounts at hundreds of retailers.
- Why this job: Be part of a dynamic team that values growth, collaboration, and making a real impact.
- Qualifications: Strong numeracy and IT skills, with a knack for data analysis and communication.
- Other info: Opportunities for career development and internal promotions await you!
The predicted salary is between 25000 - 35000 £ per year.
Company Description
Contract Type: Permanent / 37.5 Hours Per Week
Location: Roebuck Ln, Smethwick B66 1BY
Salary: £31,181.59
Days of Work: Wednesday to Sunday
Start Time: 10:00 - 18:00
DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of nearly £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry. DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
Purpose of Position
Reporting directly to the Customer Compliance Manager for Network Change management to provide strategic accounts with service and performance insights against SLAs. Inform the DPD Network on performance and outstanding actions for these key accounts and generate high-level reports for strategic accounts, their management, and DPD management. This individual will be the primary point of contact for customers, ensuring adherence to service agreements and compliance standards.
Daily Monitoring and Reporting: Tracking key service metrics and compliance indicators for strategic accounts on a daily basis. This involves gathering data, analysing performance, and generating daily reports summarising service levels, potential issues, and compliance status.
Weekly Performance Analysis: Compiling and analysing weekly service data to identify trends, areas for improvement, and potential risks. They will create comprehensive detailed weekly reports highlighting overall performance, compliance adherence, and any significant deviations.
Periodic Reporting: Producing and preparing weekday and weekend reports on a daily, weekly and monthly basis for Network & Customer reports. Working directly with customers during key sales periods and project deployments, including attending customer calls.
Communication and Collaboration: Communicating daily and weekly performance insights, any issues or disruptions and compliance updates to relevant stakeholders as and when necessary, including internal teams and customers. This may involve preparing presentations, participating in meetings, and addressing any questions or concerns.
Issue Identification and Escalation: Monitor network performance in real-time to identify and resolve any issues or disruptions. Proactively identifying any service performance issues or compliance breaches and escalating them to the appropriate teams for resolution.
Proactive Investigations: Take initiative to conduct investigations into service failures, delays, or customer complaints to identify root causes and work with the relevant teams to implement corrective and preventive actions.
Process Improvement: Contributing to the development and improvement of processes and reporting mechanisms related to perishable accounts to enhance efficiency and accuracy.
Customer Relationships: Building and maintaining strong relationships with customers by providing timely and informative updates on their service performance and compliance status. Responding in a timely manner to customer inquiries and complaints related to network issues.
Supporting projects, other team members and related work including ad hoc analysis and duties and providing holiday and sickness cover when required.
Qualifications
The ideal candidate will possess:
- High numeracy skills with the ability to interpret large data sets
- Excellent IT skills, particularly in MS Excel and Google Docs
- Strong communication and presentation skills across all organisational levels
- Demonstrated accuracy, self-motivation, and problem-solving abilities
- Alignment with DPD DNA values: Passion, Respect, Honesty, Flexibility, Caring and Accountability
Additional Information
About our Benefits
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few:
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Health Kiosks visiting every location
- Vitality at Work
- Free On Site Parking
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
Network Operations Co-ordinator employer: DPD Group UK
Contact Detail:
DPD Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Operations Co-ordinator
✨Tip Number 1
Familiarise yourself with DPD's values and mission. Understanding their commitment to sustainability and customer service will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Brush up on your data analysis skills, especially in MS Excel and Google Docs. Being able to demonstrate your proficiency in handling large data sets will be crucial for the role, so consider doing some practice exercises or online courses.
✨Tip Number 3
Prepare to discuss your experience with performance monitoring and reporting. Think of specific examples where you've successfully tracked metrics and improved processes, as this will be a key part of the job.
✨Tip Number 4
Network with current or former employees of DPD if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Network Operations Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Network Operations Co-ordinator. Emphasise your numeracy skills, IT proficiency, and any experience with data analysis or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of DPD UK's values and how you embody them. Mention specific examples of how you've successfully managed customer relationships or improved processes in previous roles.
Highlight Relevant Skills: In your application, clearly outline your strong communication and presentation skills. Provide examples of how you've effectively communicated performance insights or resolved issues in past positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at DPD Group UK
✨Know Your Numbers
As a Network Operations Co-ordinator, you'll be dealing with data sets and performance metrics. Brush up on your numeracy skills and be prepared to discuss how you've used data analysis in previous roles. Highlight any specific tools or methods you've employed to track and report on performance.
✨Showcase Your Communication Skills
Strong communication is key for this role. Be ready to provide examples of how you've effectively communicated insights and updates to stakeholders in the past. Consider preparing a brief presentation or summary of a relevant project to demonstrate your ability to convey complex information clearly.
✨Demonstrate Problem-Solving Abilities
The job involves identifying and resolving issues proactively. Think of specific instances where you've successfully tackled challenges or improved processes. Be prepared to discuss your approach to problem-solving and how you ensure compliance with service agreements.
✨Align with Company Values
DPD values passion, respect, honesty, flexibility, caring, and accountability. Familiarise yourself with these values and think about how they resonate with your own work ethic. During the interview, share examples that reflect these values in your professional experiences.
