At a Glance
- Tasks: Manage held parcels, resolve customer queries, and ensure timely deliveries.
- Company: Join DPD, the UK's most sustainable delivery company with a focus on ethics and inclusivity.
- Benefits: Enjoy competitive salary, holiday trading, free life assurance, and discounted shopping.
- Other info: Great career growth opportunities in a supportive and evolving environment.
- Why this job: Be part of a dynamic team making a real impact in logistics and customer service.
- Qualifications: Experience in fast-paced admin roles, strong communication skills, and attention to detail.
The predicted salary is between 27000 - 27000 £ per year.
Company Description
Contract: Permanent / 40 Hours Per Week
Salary: circa £27,000
Location: DPD Ipswich, Unit 1, Beardmore Park, Anson Rd, Ipswich, IP5 3RX
Days of Work: Tuesday to Saturday
Hours of Work: 05:00 - 13:30
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!! DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
Our Site Manager is currently recruiting for a dedicated and reliable Goods on Hold Operative to help strengthen our depot operations team. In this role you will work closely with the Operations Manager where you will be accountable for the held parcel process within the depot in order to achieve deadlines and targets. You will ensure maximum visibility of a parcel during its life cycle and make sure the parcel is presented for delivery on the required date. As well as this you will be resolving customer queries and dealing with depot collections.
Other key accountabilities will be:
- To ensure all ‘unable to locate’ parcels have the correct delivery information.
- If any parcels are damaged or open take them to goods on hold area for further investigation.
- To be accountable for requesting further information or returning to the customer.
- Completing the administration of mis-routes and mislabelled parcels.
- Working closely with the senior management team and security department to identify and prevent fraudulent consignments.
- Carry out housekeeping checks.
- Dealing with any customer parcel searches as requested.
Qualifications
What we’re looking for:
- You will have proven and demonstrable experience of working in a fast paced administrative role ideally gained within a warehouse environment or customer-facing role.
- Demonstrate a high level of accuracy, self-motivation and organisation.
- You will have strong communication skills and will be confident interacting with customers over the phone and face to face.
- Excellent administration skills with the ability to use Microsoft Office programmes.
- Have outstanding attention to finer detail including security awareness.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
Additional Information
About our benefits: We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Goods on Hold Operative in Ipswich employer: DPD Group UK
DPD Group UK in Chelmsford is an excellent employer that values its employees through competitive pay, enhanced overtime rates, and a strong commitment to career progression. With a dynamic work culture that fosters teamwork and safety, employees can thrive in a supportive environment while enjoying opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Goods on Hold Operative in Ipswich
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like DPD Group UK and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at DPD Group UK!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like DPD Group UK keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Goods on Hold Operative in Ipswich
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to DPD Group UK:This is your chance to really connect with the team at DPD Group UK. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at DPD Group UK
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with DPD Group UK.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show DPD Group UK that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at DPD Group UK. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
