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- Tasks: Manage HGV maintenance schedules and ensure vehicles are roadworthy.
- Company: Join DPD UK, a leader in parcel delivery and e-commerce solutions.
- Benefits: Enjoy competitive salary, holiday trading, and discounts at hundreds of retailers.
- Why this job: Be part of a dynamic team making a real impact in the logistics industry.
- Qualifications: Strong admin skills, attention to detail, and proficiency in Google Suite/Microsoft Office.
- Other info: Great career growth opportunities in a fast-paced, supportive environment.
The predicted salary is between 30000 - 36000 £ per year.
Contract: Permanent
40 hours per week
Salary: £30,489.38
Location: Hub 4 Workshop, Hinkley, Logix Road, Hinckley LE10 3BQ
Days of Work: Monday to Friday
Hours of Work: 08:00- 16:30 and 13:30 - 22:00 (rotated weekly)
DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of nearly £2 billion and our aim is to be the most sustainable delivery company in the UK.
Job Description
We are currently recruiting for an experienced and highly motivated HGV Breakdown and Service Advisor to join our highly skilled HGV Department.
Key Tasks/Areas of Responsibility
- To ensure that externally maintained vehicles and trailers are kept in a fit and roadworthy condition in accordance with the relevant legislation.
- Where any form of maintenance is contracted out, to ensure that contracts include all relevant requirements of operator licensing, that facilities are adequate, staff competent and that regular compliance audits are undertaken.
- To ensure all agreed criteria and KPIs contained within the Service Level Agreement are adhered to.
- To manage external repairers to ensure VOR levels within the agreed parameters.
- As required by the National HGV Maintenance Manager, to be responsible for aspects of the HGV External R&M P&L.
- Managing the maintenance schedule and bookings for all externally maintained HGVs.
- To ensure all planned maintenance occurs within the legal time limit (e.g. correct ISO week for Safety Inspections).
- To liaise with maintenance contractors, manufacturers, hire companies and dealers, as might be appropriate and to make certain vehicles and trailers are subjected to regular safety inspections and serviced in accordance with manufacturer recommendations and manage the legal maintenance agreement and contractual SLA with those contractors.
- Once bookings are confirmed, to ensure the relevant Operator (Transport Department or Depot) is made aware so they can facilitate the maintenance.
- To check all maintenance documents (e.g. Inspection Sheets) and complete them to the standard required by the relevant legislation (e.g. GTMR).
- To support a robust ‘Driver Reportable Defect’ process, reviewing all maintenance documents for defects that should have been identifiable by a driver and escalating to the relevant Operator.
- To escalate appropriately when a vehicle is likely to become overdue for planned maintenance.
- Provide administrative support to the wider HGV Department.
- To complete administrative tasks as required by the Head of HGVs or National HGV Maintenance Manager including but not limited to: Ordering of fuel, transferring vehicles on and off Fleet, etc.
- Processing supplier invoices.
- Issuing PO’s to external repairers.
- Chasing external repairer workshops for updates on vehicles to reduce VOR time on vehicles.
- Quality check of paperwork from third party scheduled works.
- Raising roadworthy/VOR defects following network repairs.
- Uploading of scheduled work documents to inhouse datalive system IE MOT, Brake test, Tacho documents.
- Inputting mileage readings for compliance purposes.
- Inbound/Outbound call handling.
- Taking inbound/outbound calls from depots/drivers/customers to report faults with vehicles.
- Placing jobs with external repairers via phone or portal.
- Liaising with external repairers to ensure vehicles are repaired and communicating to the wider business where needed.
Qualifications About You
As the successful candidate you will demonstrate that you have excellent Administration skills. DPD is a very fast paced business so the ability to manage your workload and time effectively is critical.
- A high standard of computer literacy with a thorough knowledge of Google Suite / Microsoft Office programmes.
- Excellent communication skills and the ability to communicate effectively at all levels.
- High attention to detail to produce accurate and quality work.
- Proactive and supportive team player.
- Demonstrate the core values of DPD DNA – Passion, Respect, Honesty, Flexibility, Caring and Accountability.
Additional Information About our benefits:
- Holiday trading.
- Enhanced maternity and paternity package.
- Free life assurance of 4 x salary on joining the pension scheme.
- Free onsite car parking for all employees.
- Health Kiosks visiting every location.
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping.
- Milestone Days off to celebrate with your family and friends.
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses.
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
HGV Breakdown and Service Advisor in Hinckley employer: DPD Group UK
Contact Detail:
DPD Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HGV Breakdown and Service Advisor in Hinckley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching DPD and understanding their values. Be ready to discuss how your skills align with their mission of being the best in delivery services. Show them you're not just another candidate!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the DPD team. Let’s get you that job!
We think you need these skills to ace HGV Breakdown and Service Advisor in Hinckley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HGV Breakdown and Service Advisor role. Highlight relevant experience and skills that match the job description, like your admin skills and attention to detail.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you embody DPD's core values. Keep it concise but impactful!
Show Off Your Tech Skills: Since the role requires a high standard of computer literacy, mention your proficiency with Google Suite and Microsoft Office. Give examples of how you've used these tools in previous jobs.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves!
How to prepare for a job interview at DPD Group UK
✨Know Your Stuff
Make sure you brush up on your knowledge of HGV maintenance and service processes. Familiarise yourself with relevant legislation and the key performance indicators (KPIs) mentioned in the job description. This will show that you're not just interested in the role, but that you understand the industry.
✨Show Off Your Admin Skills
Since this role involves a lot of administrative tasks, be prepared to discuss your experience with tools like Google Suite and Microsoft Office. Bring examples of how you've managed workloads effectively in fast-paced environments, as this will demonstrate your ability to thrive under pressure.
✨Communicate Like a Pro
Effective communication is key in this role, so practice articulating your thoughts clearly. Think about times when you've had to liaise with external contractors or handle inbound/outbound calls. Be ready to share these experiences to highlight your communication skills.
✨Embrace the DPD Values
DPD values passion, respect, honesty, flexibility, caring, and accountability. Reflect on how you embody these values in your work. Prepare examples that showcase your alignment with these principles, as it will resonate well with the interviewers and show that you're a good cultural fit.
