At a Glance
- Tasks: Manage held parcels and ensure timely delivery while resolving customer queries.
- Company: Join DPD, the UK's most sustainable delivery company with a focus on ethics and inclusivity.
- Benefits: Enjoy competitive salary, holiday trading, free life assurance, and discounted shopping.
- Other info: Great career growth opportunities in a supportive and evolving environment.
- Why this job: Be part of a dynamic team making a real impact in logistics and customer service.
- Qualifications: Experience in fast-paced admin roles, strong communication skills, and attention to detail.
The predicted salary is between 27000 - 27000 £ per year.
Company Description
Contract: Permanent / 40 Hours Per Week
Salary: Circa £27,000
Location: DPD Hinckley, Logix Road, R D Park, Hinckley, LE10 3BQ
Days of Work: Monday to Friday
Hours of Work: 10:00 - 18:30
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!! DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
Our Site Manager is currently recruiting for a dedicated and reliable Goods on Hold Operative to help strengthen our depot operations team. In this role you will work closely with the Operations Manager where you will be accountable for the held parcel process within the depot in order to achieve deadlines and targets. You will ensure maximum visibility of a parcel during its life cycle and make sure the parcel is presented for delivery on the required date. As well as this you will be resolving customer queries and dealing with depot collections.
Other key accountabilities will be:
- To ensure all ‘unable to locate’ parcels have the correct delivery information.
- If any parcels are damaged or open take them to goods on hold area for further investigation.
- To be accountable for requesting further information or returning to the customer.
- Completing the administration of mis-routes and mislabelled parcels.
- Working closely with the senior management team and security department to identify and prevent fraudulent consignments.
- Carry out housekeeping checks.
- Dealing with any customer parcel searches as requested.
Qualifications
What we’re looking for:
- You will have proven and demonstrable experience of working in a fast paced administrative role ideally gained within a warehouse environment or customer-facing role.
- Demonstrate a high level of accuracy, self-motivation and organisation.
- You will have strong communication skills and will be confident interacting with customers over the phone and face to face.
- Excellent administration skills with the ability to use Microsoft Office programmes.
- Have outstanding attention to finer detail including security awareness.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
Additional Information
About our benefits: We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses.
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Goods on Hold Operative in Hinckley employer: DPD Group UK
DPD Hinckley is an exceptional employer that prioritises employee well-being and career growth, offering a competitive salary and a range of benefits from day one, including never working on your birthday again! With a commitment to sustainability and a vibrant work culture, DPD fosters an inclusive environment where employees are encouraged to develop their skills and advance within the company. Join us in delivering world-class service while enjoying job security and numerous perks in a fast-paced, dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Goods on Hold Operative in Hinckley
✨Tip Number 1
Get to know the company culture! Before your interview, check out DPD's values and think about how you can show you embody them. This will help you connect with the team and demonstrate you're a great fit.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to the Goods on Hold Operative role. Think about your past experiences in fast-paced environments and how they relate to the job.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. This shows your interest and helps you figure out if DPD is the right place for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining DPD and being part of their journey towards sustainability.
We think you need these skills to ace Goods on Hold Operative in Hinckley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Goods on Hold Operative role. Highlight any previous work in fast-paced environments or customer-facing roles, as this will show us you’re a great fit!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about joining DPD and how your values align with ours. A personal touch can really make a difference.
Show Off Your Attention to Detail:In this role, accuracy is key! When filling out your application, double-check for any typos or errors. This shows us you take pride in your work and understand the importance of detail.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the benefits we offer right there!
How to prepare for a job interview at DPD Group UK
✨Know the Company Inside Out
Before your interview, take some time to research DPD and its commitment to sustainability and customer service. Understanding their values and mission will help you align your answers with what they’re looking for.
✨Showcase Your Experience
Be ready to discuss your previous roles in fast-paced environments. Highlight specific examples where you demonstrated accuracy, organisation, and strong communication skills, especially in customer-facing situations.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, like dealing with damaged parcels or resolving customer queries. Think through your responses in advance, using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for progression, or how DPD measures success in the Goods on Hold Operative role. This shows your genuine interest in the position.
