At a Glance
- Tasks: Assist customers with parcel queries and resolve delivery issues in a fast-paced environment.
- Company: Join DPD, the UK's most sustainable delivery company with a focus on customer service.
- Benefits: Enjoy competitive salary, holiday trading, and never work on your birthday again!
- Other info: Great career growth opportunities in a supportive and inclusive workplace.
- Why this job: Be part of a friendly team making a real impact on customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 24700 - 24700 £ per year.
Contract: 6 month FTC - 37.5 Hours per Week
Salary: Circa £24,700
Location: DPD Guildford - Prime 24, Lyon Way GU16 7EX
Days of Work: Monday to Friday, with occasional Saturdays (1 out of 4 Saturdays)
Hours of Work: 08:30 - 17:00
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!
DPD is a Valuable 500 company and a Disability Confident Employer.
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do. In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.
You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.
You’ll also be focussed on:
- Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
- Carrying out thorough investigations for missing parcels and resolving delivery disputes
- Promoting company products and services to new and existing customers
What we’re looking for:
- You will have proven and demonstrable experience of working in a fast paced customer service environment
- You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
- You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
- Excellent administration skills with the ability to use Microsoft Office programmes
- Demonstrate high levels of self-motivation and initiative to effectively problem solve.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Customer Service Advisor - 6 Months Fixed Term Contract in Guildford employer: DPD Group UK
DPD Guildford is an exceptional employer that prioritises employee well-being and career growth, offering a competitive salary and a range of fantastic benefits from day one, including never working on your birthday. With a commitment to sustainability and a vibrant work culture that values inclusivity and ethical practices, DPD provides ample opportunities for professional development in a fast-paced environment. Join us to be part of a team that puts customers at the heart of everything we do while enjoying job security and a supportive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - 6 Months Fixed Term Contract in Guildford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DPD. Understand their values and what makes them tick. This way, you can show how you align with their mission to provide world-class service.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, make sure you can confidently chat about your past experiences. Role-play with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples where you've gone the extra mile for a customer. DPD loves candidates who can take ownership and resolve issues effectively, so be ready to share your success stories.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the DPD team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor - 6 Months Fixed Term Contract in Guildford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in fast-paced environments and showcase how you embody DPD's core values like Passion and Accountability.
Show Off Your Communication Skills:Since strong communication is key, use your application to demonstrate your confident telephone manner. Maybe include a brief example of how you've built rapport with customers in the past – it’ll make you stand out!
Be Professional and Polite:Remember, professionalism is crucial in customer service. Use a polite tone throughout your application and express your willingness to go the extra mile for customers. This will resonate well with our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our fantastic team at DPD!
How to prepare for a job interview at DPD Group UK
✨Know the Company Inside Out
Before your interview, take some time to research DPD and its commitment to sustainability and customer service. Understanding their values and mission will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you’ve gone the extra mile for a customer. Highlight your ability to problem-solve and communicate effectively, as these are key traits for a Customer Service Advisor.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult customers or resolving disputes. Practising your responses will help you feel more confident and articulate during the interview.
✨Demonstrate Your Enthusiasm
Let your passion for customer service shine through! Show that you’re excited about the opportunity to work at DPD and how you can contribute to their goal of providing world-class service.
