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- Tasks: Manage held parcels, resolve customer queries, and ensure timely deliveries.
- Company: Join a dynamic team at DPD, a leader in logistics.
- Benefits: Enjoy holiday trading, enhanced family leave, and discounted shopping.
- Why this job: Be part of a growing company with real career advancement opportunities.
- Qualifications: Experience in fast-paced admin roles and strong communication skills required.
- Other info: Embrace a culture of passion, respect, and accountability.
The predicted salary is between 24000 - 36000 £ per year.
Our Site Manager is currently recruiting for a dedicated and reliable Goods on Hold Operative to help strengthen our depot operations team. In this role you will work closely with the Operations Manager where you will be accountable for the held parcel process within the depot in order to achieve deadlines and targets. You will ensure maximum visibility of a parcel during its life cycle and make sure the parcel is presented for delivery on the required date. As well as this you will be resolving customer queries and dealing with depot collections.
Other key accountabilities will be:
- To ensure all unable to locate parcels have the correct delivery information.
- If any parcels are damaged or open take them to goods on hold area for further investigation.
- To be accountable for requesting further information or returning to the customer.
- Completing the administration of mis-routes and mislabelled parcels.
- Working closely with the senior management team and security department to identify and prevent fraudulent consignments.
- Carry out housekeeping checks.
- Dealing with any customer parcel searches as requested.
Qualifications:
You will have proven and demonstrable experience of working in a fast paced administrative role ideally gained within a warehouse environment or customer-facing role. Demonstrate a high level of accuracy, self-motivation and organisation. You will have strong communication skills and will be confident interacting with customers over the phone and face to face. Excellent administration skills with the ability to use Microsoft Office programmes. Have outstanding attention to finer detail including security awareness. Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers promises then this is the job for you! Apply today.
Goods on Hold Operative 6 Month Fixed Term Contract employer: DPD Group UK
Contact Detail:
DPD Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Goods on Hold Operative 6 Month Fixed Term Contract
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Goods on Hold Operative role. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of your past work or achievements that highlight your attention to detail and customer service abilities. This will help you stand out as a candidate who truly understands the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at DPD.
We think you need these skills to ace Goods on Hold Operative 6 Month Fixed Term Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant administrative roles or customer-facing experience you've had, as this will show us you're a great fit for the Goods on Hold Operative position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've demonstrated the core DPD DNA values like Passion and Accountability in your previous jobs. This is your chance to stand out!
Show Off Your Attention to Detail: Since the role requires outstanding attention to detail, make sure your application is free from typos and errors. A well-organised application shows us that you can handle the finer details of the job.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at DPD Group UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Goods on Hold Operative role. Familiarise yourself with the key responsibilities like managing held parcels and resolving customer queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Highlight your previous experience in fast-paced administrative roles or customer-facing positions. Be ready to share specific examples of how you've demonstrated accuracy, self-motivation, and strong communication skills. This will help the interviewer see how your background aligns with their needs.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding parcel management and customer interactions. Think of scenarios where you've had to deal with mislabelled parcels or customer complaints, and be prepared to explain how you handled them effectively.
✨Emphasise Your Attention to Detail
Given the importance of accuracy in this role, be sure to discuss your attention to detail. Share examples of how you've ensured security and accuracy in past roles, and express your commitment to maintaining high standards in the Goods on Hold process.