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- Tasks: Manage held parcels and ensure timely delivery while resolving customer queries.
- Company: Join DPD, the UK's most sustainable delivery company with a strong ethical culture.
- Benefits: Competitive salary, holiday trading, free life assurance, and discounted shopping.
- Why this job: Be part of a fast-paced team and make a real impact on customer satisfaction.
- Qualifications: Experience in fast-paced admin roles, strong communication skills, and attention to detail.
- Other info: Great career growth opportunities and a supportive work environment.
The predicted salary is between 16200 - 19200 £ per year.
Overview
- Contract: Fixed Term Contract 40 Hours Per Week
- Salary: Circa £27000 per annum
- Location: DPD Bridgwater, Woodlands Business Park, TA6 4FJ
- Days of Work: Monday to Friday
- Hours of Work: 0500 to 1300
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!
DPD is a Valuable 500 company and a Disability Confident Employer
Job Description
Our Site Manager is currently recruiting for a dedicated and reliable Goods on Hold Operative to help strengthen our depot operations team.
In this role you will work closely with the Operations Manager where you will be accountable for the held parcel process within the depot in order to achieve deadlines and targets. You will ensure maximum visibility of a parcel during its life cycle and make sure the parcel is presented for delivery on the required date. As well as this you will be resolving customer queries and dealing with depot collections.
Other key accountabilities will be;
- To ensure all ‘unable to locate’ parcels have the correct delivery information.
- If any parcels are damaged or open take them to goods on hold area for further investigation.
- To be accountable for requesting further information or returning to the customer.
- Completing the administration of mis-routes and mislabelled parcels.
- Working closely with the senior management team and security department to identify and prevent fraudulent consignments.
- Carry out housekeeping checks.
- Dealing with any customer parcel searches as requested.
Qualifications
What we’re looking for;
- You will have proven and demonstrable experience of working in a fast paced administrative role ideally gained within a warehouse environment or customer-facing role.
- Demonstrate a high level of accuracy, self-motivation and organisation.
- You will have strong communication skills and will be confident interacting with customers over the phone and face to face
- Excellent administration skills with the ability to use Microsoft Office programmes
- Have outstanding attention to finer detail including security awareness.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
Additional Information
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers\’ promises, then this is the job for you! Apply today.
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Goods on Hold Operative - 6 Month Fixed Term Contract employer: DPD Group UK
Contact Detail:
DPD Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Goods on Hold Operative - 6 Month Fixed Term Contract
✨Tip Number 1
Get to know the company! Research DPD's values and mission. When you understand what they stand for, you can tailor your approach during interviews and show how you fit into their culture.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to the role. Think about your past experiences and how they relate to the Goods on Hold Operative position. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the DPD team.
We think you need these skills to ace Goods on Hold Operative - 6 Month Fixed Term Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant administrative or customer-facing roles you've had, as this will show us you're a great fit for the Goods on Hold Operative position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about working with DPD and how you align with our values. Share specific examples of your past experiences that demonstrate your attention to detail and ability to work in a fast-paced environment.
Show Off Your Communication Skills: Since you'll be interacting with customers and team members, it's important to showcase your strong communication skills. Whether it’s in your CV or cover letter, make sure to mention instances where you’ve effectively resolved customer queries or collaborated with colleagues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates regarding your application status. Plus, it’s super easy!
How to prepare for a job interview at DPD Group UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Goods on Hold Operative role. Familiarise yourself with the key responsibilities and how they contribute to the overall success of the depot operations. This will help you articulate how your skills align with what DPD is looking for.
✨Showcase Your Communication Skills
Since this role involves interacting with customers and team members, be prepared to demonstrate your strong communication skills. Think of examples where you've successfully resolved customer queries or collaborated with colleagues in a fast-paced environment. This will show that you can handle the demands of the job.
✨Highlight Your Attention to Detail
DPD values accuracy and attention to detail, especially when dealing with parcels. Be ready to discuss specific instances where your keen eye for detail has made a difference in your previous roles. This could include managing mis-routes or ensuring correct delivery information.
✨Emphasise Your Adaptability
Working in a busy environment means things can change quickly. Share examples of how you've adapted to new challenges or changes in your previous jobs. This will demonstrate your flexibility and readiness to thrive in DPD's dynamic setting.
