At a Glance
- Tasks: Drive a 3.5 tonne van, collect and deliver parcels with exceptional customer service.
- Company: Join DPD, a leading parcel delivery company focused on sustainability and innovation.
- Benefits: Enjoy competitive pay, holiday trading, health services, and career development opportunities.
- Other info: Dynamic work environment with opportunities for growth and promotion.
- Why this job: Be the face of DPD, making a real impact in customer satisfaction every day.
- Qualifications: Must have a full UK driving licence and a passion for great customer service.
The predicted salary is between 27360 - 31200 € per year.
Company Description
Contract Type: Permanent Full Time
Working Hours Per Week: 40 Hours Per Week
Salary: £13.00ph - overtime paid at enhanced rate
Location: DPD Durham - Unit 18, Cathedral Park, Belmont, Durham, DH1 1TF
Shift Pattern: Friday, Saturday, Sunday, Monday
Hours of Work: 08:30 - 19:00
DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of nearly £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry. DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
As a Collection and Delivery Driver for DPD, you will be the face of our company and play a crucial role in ensuring customer satisfaction. Your responsibilities will include:
- Serving as the first point of contact for our customers, providing exceptional service when collecting or delivering parcels
- Starting your shift at the depot, where you will be responsible for efficiently loading parcels onto your 3.5 tonne van
- Following a daily delivery schedule and managing your route effectively to ensure timely collections and deliveries
- Safely operating and maintaining the 3.5 tonne van, adhering to all traffic laws and company policies
- Accurately scanning and recording parcel information using handheld devices
- Collecting signatures and other necessary proof of delivery from customers
- Promptly reporting any delivery issues, vehicle problems, or customer concerns to your supervisor
- Maintaining a clean and organised van, conducting daily vehicle checks, and reporting any maintenance needs
- Adapting to changing weather conditions and adjusting your delivery approach accordingly
- Collaborating with depot staff and other drivers to ensure smooth operations and efficient parcel sorting
- Wearing the provided uniform and personal protective equipment (PPE) at all times while on duty
- Demonstrating the core DPD DNA Values of: Honesty, Respect, Passion, Flexibility, Caring and Accountability
This role requires a strong commitment to customer service, attention to detail, and the ability to work independently in a fast-paced environment. Your dedication to timely and accurate deliveries will be crucial in maintaining DPD's reputation for excellence in the logistics industry.
Qualifications
What we are looking for:
- To be considered for the role you must have held a full UK driving licence and had regular driving experience for 12 months or more
- Recognise the value of providing great customer service
- Can work to deadlines, are flexible and always go above and beyond
- Are friendly, approachable, positive, resourceful and professional
- Are able to multi-task and problem solve
- Have the ability to lift, load and carry parcels weighing up to 25kg / 30kg
- Possess excellent time management and organisational skills
- Have a good level of physical fitness to meet the demands of the role
- Can work independently and as part of a team
- Have basic computer skills and the ability to use handheld devices
- Are comfortable working in various weather conditions
- Have a good knowledge of local roads and geography
Additional Information
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day. It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Unum - essential health and wellbeing services for you and eligible family members
- Health Kiosks visiting every location
- Vitality at Work
- Free On Site Parking
- Discounted shopping from 100's of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses. Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you. Apply today.
Collection and Delivery Driver in Durham employer: DPD Group UK
DPD UK is an exceptional employer that prioritises the well-being and development of its employees, offering a competitive salary of £13.00 per hour along with enhanced overtime rates. With a strong commitment to sustainability and customer service, DPD fosters a supportive work culture that values honesty, respect, and flexibility, while providing numerous benefits such as holiday trading, health services, and opportunities for career advancement in the thriving logistics sector at our Durham location.
StudySmarter Expert Advice🤫
We think this is how you could land Collection and Delivery Driver in Durham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DPD. Understand their values and what makes them tick. This will help you show that you're not just another candidate, but someone who genuinely cares about being part of their team.
✨Tip Number 2
Practice your delivery skills! Since you'll be the face of DPD, think about how you can demonstrate excellent customer service during your interview. Maybe role-play some scenarios with a friend to get comfortable with handling different customer interactions.
✨Tip Number 3
Show off your route management skills! Be ready to discuss how you plan your routes efficiently. You could even share a time when you had to adapt to unexpected changes, like traffic or weather, to keep deliveries on track.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the DPD family. So, hit that apply button and let’s get you on the road!
We think you need these skills to ace Collection and Delivery Driver in Durham
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any experience you have in customer service. We want to see how you can bring that friendly and approachable attitude to our team!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Collection and Delivery Driver role.
Tailor Your Application:Make sure to tailor your application to match the job description. Use keywords from the listing to show us that you understand what we’re looking for and how you meet those needs.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and helps us keep track of all the amazing candidates like you.
How to prepare for a job interview at DPD Group UK
✨Know Your Route
Familiarise yourself with the local area and key routes before the interview. Being able to discuss your knowledge of local roads and geography will show that you’re prepared and understand the role's demands.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. DPD values customer satisfaction, so demonstrating your ability to handle customer interactions positively will set you apart.
✨Demonstrate Flexibility and Problem-Solving
Think of scenarios where you had to adapt to changing conditions or solve unexpected problems. Sharing these experiences will highlight your flexibility and resourcefulness, which are crucial for a Collection and Delivery Driver.
✨Dress the Part
Even if it’s not a formal interview, dress smartly and consider wearing something that reflects the DPD brand. This shows respect for the company and indicates that you take the opportunity seriously.
