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- Tasks: Manage Google Docs, assist drivers, and provide excellent customer service.
- Company: Join DPD UK, a leader in parcel delivery and e-commerce solutions.
- Benefits: Competitive pay, holiday trading, health services, and career development opportunities.
- Why this job: Be part of a dynamic team making a real impact in the delivery industry.
- Qualifications: Attention to detail, strong organisational skills, and exceptional customer service abilities.
- Other info: Flexible hours, supportive environment, and opportunities for growth.
The predicted salary is between 12 - 16 £ per hour.
Contract Type: Permanent part time - 30 Hours per week.
Salary: £12.21ph - Overtime paid at enhanced rate
Location: Unit 3, Fowler Road, West Pitkerro Ind Estate, Dundee, DD5 3RU
Shift Pattern: Monday - Friday
Hours of Work: 08:00am - 14:30pm
DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of nearly £2 billion and our aim is to be the most sustainable delivery company in the UK.
As our Pre Brief Operative your key responsibilities will include:
- Taking ownership of Google Documents and keeping them updated with accurate and timely information
- Signing our hand held devices called Saturns in and out to drivers, ensuring all Saturns are accounted for and properly maintained
- Reporting and logging damaged Saturns so these can be fixed without delay, maintaining a detailed record of all device issues
- Keeping the depot internal system called "Universe" up to date, ensuring all data entries are accurate and consistent
- Dealing face to face with customers who have come to the Depot to collect their parcels, providing a professional and courteous service
- Taking responsibility to resolve any customer queries satisfactorily, escalating complex issues when necessary
- Supporting colleagues on the warehouse floor with various duties as required, demonstrating flexibility and teamwork
- Participating in daily team briefings and contributing to process improvement discussions
- Ensuring compliance with health and safety regulations within the depot environment
- Maintaining a clean and organised work area, promoting a professional image of the depot
Qualifications:
- Data entry experience with high accuracy and attention to detail
- Passion and self-determination to excel in a fast‑paced environment
- Excellent organisational skills with the ability to prioritise tasks effectively
- Ability to work under pressure and meet tight deadlines
- Flexibility and adaptability to changing work demands
- Strong team player with excellent interpersonal skills
- Exceptional customer service skills with a professional and courteous demeanour
- Basic understanding of health and safety regulations in a warehouse environment
- Ability to handle and resolve customer queries efficiently
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
About our Benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award‑winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few:
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 × salary on joining the pension scheme
- Unum Help@Hand - essential health and wellbeing services for you and eligible family members
- Health Kiosks visiting every location
- Vitality at Work
- Free On Site Parking
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Pre Brief Operative in Dundee employer: DPD Group UK
Contact Detail:
DPD Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pre Brief Operative in Dundee
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DPD UK. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Pre Brief Operative, especially your customer service and data entry experience.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've worked well with others in the past. DPD values collaboration, so highlighting your ability to support colleagues will definitely work in your favour.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Pre Brief Operative in Dundee
Some tips for your application 🫡
Show Off Your Attention to Detail: When filling out your application, make sure to highlight your data entry experience and accuracy. We love candidates who can demonstrate their attention to detail, so don’t be shy about sharing examples!
Be Personable: Since you'll be dealing with customers face-to-face, let your personality shine through in your application. Share any relevant customer service experiences that showcase your professionalism and courtesy.
Flexibility is Key: We value adaptability, so mention any experiences where you’ve had to adjust to changing demands or work under pressure. This will show us that you’re ready for the fast-paced environment at DPD.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at DPD Group UK
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Pre Brief Operative. Familiarise yourself with Google Documents and the internal system called 'Universe'. Being able to discuss how you would keep these systems updated will show your attention to detail and organisational skills.
✨Customer Service is Key
Since you'll be dealing face-to-face with customers, prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved queries or handled difficult situations. This will demonstrate your interpersonal skills and commitment to customer satisfaction.
✨Show Your Team Spirit
DPD values teamwork, so be ready to talk about your experiences working in a team. Share specific instances where you supported colleagues or contributed to process improvements. Highlighting your flexibility and adaptability will also resonate well with their core values.
✨Health and Safety Awareness
Brush up on basic health and safety regulations relevant to a warehouse environment. Be prepared to discuss how you would ensure compliance in your role. This shows that you take workplace safety seriously and are ready to maintain a clean and organised work area.
