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Job Description
This role is to lead, motivate and inspire the team to create and deliver training that is engaging and successful. You will also be constantly assessing training and development needs across all CCS locations in order to drive a culture of continuous improvement. You will need to be highly organised, and have excellent communication skills in order to keep your stakeholders informed and manage expectations.
You will also be required to;
- Create and deliver training
- Be accountable for CCS Communication
- Maintain a good understanding of what is happening across the CCS Estate
- Develop accessible and standardised training practices and processes
- Be prepared to tailor an approach to an individual
- Be able to identify problems quickly and solve them
- Build and maintain relationships internally and externally with key stakeholders
- Host regular stakeholder meetings
- Develop a customer centric team who are incomparable in their field
- Conduct regular training and development needs analysis and make recommendations
- Evaluate the impact and benefit of all training delivered
- Implement and manage training KPIs
- Be accountable for delivering training to agreed budgets
- Alignment with our core DNA: Passion, Respect, Honesty, Flexibility, Caring, and Accountability.
Qualifications
To succeed in this role you will have proven and demonstrable experience of working in a fast paced role with the ability to work well under pressure. Your outstanding communication skills, both verbal and written skills will be fully utilised in this role. As well as this you will need the following skills;
- Communication
- Coaching
- Technical ability and systems competency
- Data analysis
- Motivation
- Flexibility
- Organisational Skills
Additional Information
Additional information
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!
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Customer Services Team Manager - Training employer: DPD Group UK
DPD is an exceptional employer located in Romsey, dedicated to creating a sustainable delivery service while prioritising employee well-being and career growth. With a competitive salary, comprehensive benefits from day one, and a commitment to inclusivity and ethical practices, DPD fosters a supportive work culture that encourages personal development and recognises talent. Join us to not only secure a stable job but also embark on a rewarding career path within a dynamic and fast-paced environment.
