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- Tasks: Deliver top-notch customer service and resolve queries with a friendly approach.
- Company: Join a high-performing team at DPD, where customers come first.
- Benefits: Enjoy competitive pay, holiday trading, health perks, and career development.
- Why this job: Make a real difference by exceeding customer expectations every day.
- Qualifications: Experience in fast-paced customer service and excellent communication skills required.
- Other info: Opportunities for growth and promotion in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Our Team Manager is currently recruiting for a dedicated Customer Service Specialist, to strengthen our high performing and friendly customer services team who put our customers at the heart of everything they do.
Your primary responsibility will be to deliver the best customer service to our customers, internally and externally with their collection and delivery needs, taking accountability to resolve any issues or complaints. You will be working as part of a team to deliver the best customer centric service in the industry.
Communication is essential in this role as you will need to build relationships across the business internally and with our customers. You'll also be focussed on:
- Answering any queries with relation to delivery status.
- Being able to identify problems quickly and resolve them.
- Ensuring all KPI's are met.
- Delivering the key measures of success: Average Handling Time and Call Service Response Times, Right 1st Time Resolution, Quality and Compliance.
To succeed in this role you will have proven and demonstrable experience of working in a fast paced customer service environment with the ability to work well under pressure. Your outstanding communication skills, both verbal and written, and confident telephone manner will be fully utilised in this role. We would also expect you to have:
- The ability to listen to a customer and to build a quick rapport.
- Be polite and professional at all times and have a willingness to go the 'extra mile' to exceed customer expectations.
- Excellent administration skills with the ability to use Microsoft Office, Google Workspace and Salesforce.
- Demonstrate high levels of self-motivation and initiative to effectively problem solve.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
About our benefits: We recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day. It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few:
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Vitality at Work
- Discounted shopping from 100's of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you. Apply today.
Customer Service Specialist employer: DPD Group UK
Contact Detail:
DPD Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DPD and its values. This will help you connect with the team and show that you're genuinely interested in being part of their customer-centric culture.
✨Tip Number 2
Practice your communication skills! Since this role relies heavily on effective communication, try role-playing common customer service scenarios with a friend. This will help you feel more confident when answering queries during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you successfully resolved customer issues. Be ready to share these stories in your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining our fantastic customer service team.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight your experience in customer service. We want to see how you've gone the extra mile for customers in the past, so share specific examples that showcase your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Just tell us what we need to know about you and why you're a great fit for the role!
Tailor Your Application: Make sure to customise your application to match our job description. Use keywords from the listing, like 'communication skills' and 'problem-solving', to show us that you understand what we're looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DPD Group UK
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their customer service philosophy and how they put customers at the heart of everything they do. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
Since communication is key for this role, practice articulating your thoughts clearly and confidently. Prepare examples from your past experiences where you successfully resolved customer issues or built rapport quickly. This will demonstrate your ability to connect with customers and colleagues alike.
✨Prepare for Problem-Solving Scenarios
Think about common customer service challenges and how you would handle them. Be ready to discuss specific situations where you identified problems and resolved them effectively. This will highlight your initiative and problem-solving skills, which are crucial for a Customer Service Specialist.
✨Emphasise Your Team Spirit
As you'll be working as part of a team, it's important to convey your ability to collaborate and support your colleagues. Share examples of how you've contributed to a team environment in the past, and express your enthusiasm for working together to deliver exceptional customer service.