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- Tasks: Assist customers with parcel delivery queries and resolve issues efficiently.
- Company: Join DPD, a leading sustainable delivery company with a £2 billion turnover.
- Benefits: Enjoy perks like free life assurance, holiday trading, and discounts at hundreds of retailers.
- Why this job: Be part of a friendly team focused on customer satisfaction and career growth.
- Qualifications: Experience in fast-paced customer service and strong communication skills required.
- Other info: Fixed term contract with opportunities for promotion and personal development.
The predicted salary is between 19000 - 26000 £ per year.
Contract: 6 Month Fixed Term Contract / 37.5 Hours per Week
Salary: Circa £23,800
Location: DPD Bristol, Oakwood Drive, Emerson Green, BS16 7LR
Days of Work: Monday to Friday and Tuesday to Saturday rotated
Hours of Work: 10am - 6pm
Join us on our journey as we aim to be the UK's most sustainable delivery company, whilst ensuring our customers continue to receive a world-class service. You will be in a busy and fast-paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.
DPD is passionate about creating an environment that is open, ethical, inclusive, and socially responsible. Along with job security, the tools to do the job, and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.
In this role, you will be helping both internal and external customers regarding the collection or delivery of their parcels. You will work closely with our Drivers, Shift Managers, and Operations Managers to identify issues, proactively problem-solve, and take accountability and ownership for resolving these issues.
You’ll also be focused on:
- Answering queries related to delivery status and providing Proof of Delivery (POD).
- Carrying out thorough investigations for missing parcels and resolving delivery disputes.
What we’re looking for:
- Proven and demonstrable experience of working in a fast-paced customer service environment.
- Strong communication skills with a confident telephone manner and the ability to build rapport quickly with customers.
- Polite and professional at all times, with a willingness to go the ‘extra mile’ to exceed customer expectations.
- Excellent administration skills with the ability to use Microsoft Office programs.
- High levels of self-motivation and initiative to effectively problem-solve.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring, and Accountability.
About our benefits:
We recognize that our people are at the heart of our business. Without them, we wouldn’t be able to deliver our award-winning service to millions of customers daily. We aim to demonstrate our appreciation by offering more than just a salary and job stability, including:
- Holiday trading
- Enhanced maternity and paternity packages
- Free life assurance of 4x salary upon joining the pension scheme
- Free onsite parking for all employees
- Health Kiosks at every location
- Discounted shopping from hundreds of retailers, including up to 5% off supermarket shopping
- Milestone days off to celebrate with family and friends
- Support for eye tests and glasses for employees who use screens regularly
Joining DPD can lead to a stable job and a career. We pride ourselves on recognizing and developing talent, with many opportunities for promotion and growth within the organization. If you share our values and can help us deliver on our promises to customers, then this is the job for you! Apply today.
Contact Detail:
DPD Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Part Time - 6 months fixed term
✨Tip Number 1
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show you're a great fit for their culture.
✨Tip Number 2
Prepare for potential scenario-based questions that focus on customer service challenges. Think of specific examples from your past experiences where you successfully resolved issues or exceeded customer expectations, as this will showcase your problem-solving skills.
✨Tip Number 3
Research the latest trends in the delivery and logistics industry, especially regarding sustainability. Being knowledgeable about DPD's commitment to becoming the UK's most sustainable delivery company can help you stand out as a candidate who is genuinely interested in their mission.
✨Tip Number 4
Network with current or former DPD employees on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and the role, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Advisor - Part Time - 6 months fixed term
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Customer Service Advisor position. Tailor your application to highlight relevant experience and skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in a fast-paced customer service environment. Provide specific examples of how you've successfully handled customer queries and resolved issues.
Showcase Communication Skills: Demonstrate your strong communication skills by using clear and professional language in your application. Mention any experience you have with building rapport with customers and handling difficult situations.
Align with Company Values: Research DPD's core values such as Passion, Respect, Honesty, Flexibility, Caring, and Accountability. Reflect these values in your application to show that you are a good cultural fit for the company.
How to prepare for a job interview at DPD Group UK
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Be ready to share specific examples of how you've handled challenging situations and exceeded customer expectations.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly. Use a confident tone and be prepared to discuss how you build rapport with customers over the phone.
✨Emphasise Problem-Solving Abilities
Prepare to discuss instances where you've successfully resolved issues or disputes. DPD values accountability, so showcasing your initiative in problem-solving will resonate well with the interviewers.
✨Align with DPD's Core Values
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability. Be ready to explain how you embody these values in your work and how they align with your personal ethos.
