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- Tasks: Assist customers with parcel delivery queries and resolve issues efficiently.
- Company: Join DPD, Europe's largest parcel delivery network, committed to sustainability and customer service.
- Benefits: Enjoy perks like free life assurance, holiday trading, and never working on your birthday!
- Why this job: Be part of a friendly team in a fast-paced environment with growth opportunities.
- Qualifications: Experience in customer service, strong communication skills, and a proactive attitude are essential.
- Other info: DPD values inclusivity and offers career development within a supportive culture.
The predicted salary is between 22700 - 28474 £ per year.
Contract: 12 month FTC - 37.5 hours per week.
Salary: £28,474.04 including London Weighting Allowance
Days of Work: 5 from 7 to include weekends
Hours of Work: 08:30-17:00
Join us on our journey as we aim to be the UK's most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you'll receive fantastic benefits starting on day one, including never working on your birthday ever again!
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.
In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel. You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.
You’ll also be focussed on:
- Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
- Carrying out thorough investigations for missing parcels and resolving delivery disputes
- Promoting company products and services to new and existing customers
Qualifications
What we’re looking for:
- You will have proven and demonstrable experience of working in a fast paced customer service environment
- You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
- You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
- Excellent administration skills with the ability to use Microsoft Office programmes
- Demonstrate high levels of self-motivation and initiative to effectively problem solve.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few:
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
About the company
DPDgroup is the largest parcel delivery network in Europe. We combine innovative technology and local knowledge to provide a flexible and user-friendly service for both shippers and shoppers. With our industry-leading Predict service, we are setting a new standard for convenience by keeping our customers in close contact with their delivery.
Customer Service Advisor employer: DPD Group UK
Contact Detail:
DPD Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully handled customer queries or resolved disputes in a fast-paced environment. This will showcase your problem-solving skills and ability to work under pressure, which are crucial for this role.
✨Tip Number 3
Research DPD's services and recent developments in the delivery industry. Being knowledgeable about the company and its offerings will help you engage more effectively during interviews and show your genuine interest in the position.
✨Tip Number 4
Practice your communication skills, especially your telephone manner. Since you'll be dealing with customers directly, being able to convey information clearly and build rapport quickly is essential. Consider role-playing scenarios with friends or family.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in fast-paced environments. Use specific examples that demonstrate your communication skills and ability to resolve issues.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and aligns with DPD's values. Mention how you can contribute to their goal of providing world-class service and include examples of how you've gone the extra mile for customers in the past.
Showcase Relevant Skills: In your application, emphasise your strong communication skills, problem-solving abilities, and proficiency with Microsoft Office. Highlight any experience you have with handling delivery queries or disputes.
Research DPD: Familiarise yourself with DPD's mission and values. Understanding their commitment to sustainability and customer satisfaction will help you tailor your application and show that you're a good fit for their team.
How to prepare for a job interview at DPD Group UK
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in a fast-paced customer service environment. Be ready to share specific examples of how you've successfully handled customer queries and resolved issues.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly. Use examples that showcase your ability to build rapport with customers over the phone and in person.
✨Emphasise Problem-Solving Abilities
Prepare to discuss situations where you had to think on your feet to resolve customer issues. Show how you took ownership of problems and the steps you took to find solutions.
✨Align with DPD's Core Values
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability. Be prepared to explain how you embody these values in your work ethic and interactions.
