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- Tasks: Assist customers with parcel delivery queries and resolve issues proactively.
- Company: Join DPD, a leading sustainable delivery company with a £2 billion turnover.
- Benefits: Enjoy perks like free life assurance, discounts, and never working on your birthday!
- Why this job: Be part of a friendly team focused on customer satisfaction and career growth.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in Google/Microsoft Office.
- Other info: Fixed term contract with opportunities for promotion in a supportive environment.
The predicted salary is between 23809 - 23809 £ per year.
Company Description
- Contract: Fixed Term Contract / 37.5 Hours per Week
- Salary: £23,809.50
- Location: DPD Chelmsford, 2 James Fenton Way, Sheepcoates, Chelmsford,
CM2 5AN - Days of Work: Monday to Friday
- Hours of Work: 09:00 – 17:00
Join us on our journey to become the UK’s most sustainable delivery company, while ensuring our customers receive a world-class service. You will be part of a busy, fast-paced business with a turnover of over £2 billion, offering great benefits and career progression opportunities.
DPD is passionate about creating an environment that is open, ethical, inclusive, and socially responsible. Along with job security, the tools to do your job, and a competitive salary, you’ll receive fantastic benefits from day one, including never working on your birthday again!
DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor to strengthen our dedicated and friendly customer services team, who prioritize our customers in everything they do.
In this role, you will assist both internal and external customers regarding the collection or delivery of parcels.
You will work closely with Drivers, Shift Managers, and Operations Managers to identify issues, proactively solve problems, and take accountability for resolving these issues.
You’ll also be focused on:
- Answering queries related to delivery status and providing Proof of Delivery (POD)
- Conducting thorough investigations for missing parcels and resolving delivery disputes
Qualifications
What we’re looking for:
- Proven experience in a fast-paced customer service environment
- Strong communication skills with a confident telephone manner and the ability to build rapport quickly
- Politeness and professionalism at all times, with a willingness to go the extra mile to exceed customer expectations
- Excellent administration skills, proficient in Google and Microsoft Office programs
- High levels of self-motivation and initiative for effective problem-solving
- Alignment with DPD’s core values of Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability
Additional Information
Our benefits include:
- Holiday trading
- Enhanced maternity and paternity packages
- Free life assurance of 4x salary upon joining the pension scheme
- Free onsite parking for all employees
- Health Kiosks at every location
- Discounts from hundreds of retailers, including up to 5% off supermarket shopping
- Milestone days off to celebrate with family and friends
- Free eye tests and support with glasses for employees who use screens regularly
Joining DPD offers not just a stable job but a career. We focus on recognizing and developing talent, with many opportunities for promotion within our growing organization.
If our aims and values resonate with you and you can help us deliver on our promises, apply today!
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Customer Service Advisor - 6 Month Fixed Term Contract employer: DPD Group UK
Contact Detail:
DPD Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - 6 Month Fixed Term Contract
✨Tip Number 1
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs.
✨Tip Number 2
Prepare to discuss specific examples from your previous customer service roles that showcase your problem-solving skills and ability to handle fast-paced environments. Highlight instances where you went the extra mile for customers.
✨Tip Number 3
Research common customer service challenges in the delivery industry, particularly around parcel tracking and disputes. Being knowledgeable about these issues will help you stand out as a candidate who is proactive and solution-oriented.
✨Tip Number 4
Network with current or former DPD employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Advisor - 6 Month Fixed Term Contract
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Customer Service Advisor position. Tailor your application to highlight relevant experience and skills.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with DPD's core values and how you can contribute to their mission of providing excellent customer service.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at DPD Group UK
✨Research DPD's Values
Before your interview, take some time to understand DPD's core values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences that demonstrate these qualities.
✨Showcase Your Customer Service Experience
Since the role requires proven experience in a fast-paced customer service environment, be ready to share specific examples of how you've successfully handled customer queries or resolved disputes in previous roles. Highlight your ability to remain calm under pressure and your commitment to exceeding customer expectations.
✨Demonstrate Problem-Solving Skills
The job involves identifying issues and proactively solving problems. Prepare to discuss situations where you've had to think on your feet and come up with effective solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses for clarity.
✨Practice Your Communication Skills
Strong communication skills are essential for this role. Practice speaking clearly and confidently about your experiences. You might even want to conduct a mock interview with a friend to refine your telephone manner and ensure you can build rapport quickly during the actual interview.