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- Tasks: Assist customers with parcel delivery queries and resolve issues efficiently.
- Company: Join DPD, the UK's leading sustainable delivery company.
- Benefits: Enjoy competitive salary, holiday trading, and never work on your birthday!
- Why this job: Be part of a friendly team making a real impact in customer service.
- Qualifications: Experience in fast-paced customer service and strong communication skills required.
- Other info: Great career growth opportunities in a supportive and inclusive environment.
The predicted salary is between 19400 - 27400 £ per year.
Contract: 6 month Fixed Term Contract - 37.5 hours per week
Salary: Circa £24,400 per annum
Location: DPD Dunstable, Humphrys Road, Woodside Industrial Estate, LU5 4TP
Days of Work: Tuesday to Saturday
Hours of Work: 08:00-16:00
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career. DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.
Responsibilities:
- Helping both internal and external customers in relation to the collection or delivery of their parcel.
- Working closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.
- Answering any queries with relation to a delivery status, and supplying Proof of Delivery (POD).
- Carrying out thorough investigations for missing parcels and resolving delivery disputes.
- Promoting company products and services to new and existing customers.
Qualifications:
- Proven and demonstrable experience of working in a fast paced customer service environment.
- Strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer.
- Polite and professional at all times with a willingness to go the ‘extra mile’ to exceed customer expectations.
- Excellent administration skills with the ability to use Microsoft Office programmes.
- High levels of self-motivation and initiative to effectively problem solve.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
Benefits:
- Holiday trading.
- Enhanced maternity and paternity package.
- Free life assurance of 4 x salary on joining the pension scheme.
- Free onsite car parking for all employees.
- Health Kiosks visiting every location.
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping.
- Milestone Days off to celebrate with your family and friends.
- Free eye tests and support with the cost of glasses for employees who regularly use a screen as part of their job.
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Customer Service Advisor - 6 Month Fixed Term Contract employer: DPD Group UK
Contact Detail:
DPD Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - 6 Month Fixed Term Contract
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DPD. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Try role-playing common customer scenarios with a friend to build your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you went the extra mile to resolve an issue. Be ready to share these stories during your interview to demonstrate how you embody DPD's core values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Service Advisor - 6 Month Fixed Term Contract
How to prepare for a job interview at DPD Group UK
✨Know the Company Values
Before your interview, take some time to familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with the company culture.
✨Prepare for Customer Scenarios
As a Customer Service Advisor, you'll be dealing with various customer queries and issues. Prepare for situational questions by thinking about how you've handled difficult customers or resolved disputes in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Communication Skills
Strong communication is key in this role. During the interview, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable. Remember, building rapport with the interviewer is just as important as answering their questions!
✨Highlight Your Problem-Solving Abilities
DPD is looking for someone who can proactively solve problems. Be ready to discuss specific instances where you've taken initiative to resolve an issue or improve a process. This will demonstrate your self-motivation and ability to think on your feet, which are crucial for success in a fast-paced environment.