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- Tasks: Assist customers with delivery queries and resolve issues in a fast-paced environment.
- Company: Join DPD, the UK's leading sustainable delivery company with a £2 billion turnover.
- Benefits: Enjoy perks like never working on your birthday, enhanced maternity/paternity leave, and discounted shopping.
- Why this job: Be part of a friendly team that values customer service and offers career progression opportunities.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in Microsoft Office required.
- Other info: DPD is a Disability Confident Employer and promotes from within.
The predicted salary is between 19400 - 26000 £ per year.
Company Description
Contract: Permanent / 37.5 Hours Per Week
Location: Nottingham
Salary: £23,468.92
Days of Work: Monday - Friday including weekends
Hours of Work: 09:00 - 17:30 with occasional Saturday cover
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!
DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do. In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.
You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.
You’ll also be focussed on:
- Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
- Carrying out thorough investigations for missing parcels and resolving delivery disputes
- Promoting company products and services to new and existing customers
Qualifications
What we’re looking for:
- You will have proven and demonstrable experience of working in a fast paced customer service environment
- You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
- You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
- Excellent administration skills with the ability to use Microsoft Office programmes
- Demonstrate high levels of self-motivation and initiative to effectively problem solve.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
Additional Information
About our benefits: We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Customer Service Advisor employer: DPD Group UK
Contact Detail:
DPD Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Research common customer service scenarios related to parcel delivery and think about how you would handle them. Being prepared with specific examples will show your problem-solving skills and ability to think on your feet.
✨Tip Number 3
Connect with current or former DPD employees on LinkedIn. Ask them about their experiences and any tips they might have for succeeding in the Customer Service Advisor role. This can give you valuable insights and help you stand out.
✨Tip Number 4
Practice your communication skills, especially over the phone. Since a confident telephone manner is crucial for this role, consider role-playing with a friend to simulate customer interactions and receive feedback.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in a fast-paced customer service environment. Provide specific examples of how you've successfully handled customer queries and resolved issues.
Showcase Communication Skills: Demonstrate your strong communication skills by using clear and professional language in your application. Mention any experience you have in building rapport with customers and your ability to maintain a polite and professional demeanour.
Express Your Motivation: Convey your enthusiasm for the role and the company in your cover letter. Explain why you want to work for DPD and how you can contribute to their mission of providing world-class service while being a sustainable delivery company.
How to prepare for a job interview at DPD Group UK
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Share specific examples of how you've handled challenging situations, resolved disputes, or exceeded customer expectations. This will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Clearly and Confidently
Since strong communication skills are essential for this role, practice articulating your thoughts clearly. Use a confident tone during the interview and be prepared to engage in role-play scenarios that may mimic real customer interactions.
✨Demonstrate Problem-Solving Skills
Prepare to discuss instances where you've successfully identified issues and implemented solutions. DPD values accountability and initiative, so showcasing your problem-solving abilities will align well with their core values.
✨Align with DPD's Values
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability. Be ready to explain how you embody these values in your work ethic and interactions with customers, as this will resonate with the interviewers.
