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For Companies At a Glance
- Tasks: Help customers with delivery queries and resolve issues in a fast-paced environment.
- Company: Join DPD, the UK's most sustainable delivery company with a focus on customer service.
- Benefits: Enjoy competitive salary, holiday trading, and never work on your birthday again!
- Why this job: Be part of a friendly team making a real impact on customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Great career progression opportunities in a supportive and inclusive workplace.
The predicted salary is between 18600 - 26000 £ per year.
Overview
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!
DPD is a Valuable 500 company and a Disability Confident Employer
Role and Location
- Contract: 6 month fixed term contract – 37.5 hours per week.
- Salary: £23,400
- Location: 3 Collett Way, Southall, London, UB2 4SE
- Days of Work: 5 days per week, includes weekends
- Hours of Work: 08:30 – 17:30
Responsibilities
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.
In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel. You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues. You’ll also be focused on:
- Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
- Carrying out thorough investigations for missing parcels and resolving delivery disputes
- Promoting company products and services to new and existing customers
Qualifications
What we’re looking for;
- You will have proven and demonstrable experience of working in a fast paced customer service environment
- You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
- You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
- Excellent administration skills with the ability to use Microsoft Office programmes
- Demonstrate high levels of self-motivation and initiative to effectively problem solve.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
Additional Information
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers\\\’ promises, then this is the job for you! Apply today.
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Customer Service Advisor employer: DPD Group UK
Contact Detail:
DPD Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DPD's values and sustainability goals. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers daily, it’s crucial to demonstrate your ability to build rapport quickly. Try role-playing common customer service scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you went the extra mile to resolve an issue. This will highlight your initiative and align with DPD's focus on accountability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the DPD family and ready to contribute to their fantastic customer service.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight your previous customer service experience and any relevant achievements to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you embody our DPD DNA values. Keep it friendly and professional, just like we are!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use a confident tone and don’t shy away from showing your personality – we love a bit of character!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for all the fantastic benefits we offer from day one!
How to prepare for a job interview at DPD Group UK
✨Know the Company Values
Before your interview, take some time to understand DPD's core values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with the company culture.
✨Prepare for Customer Scenarios
Since you'll be in a customer service role, prepare for situational questions. Think about times you've resolved customer issues or gone the extra mile. Practising these scenarios will help you articulate your problem-solving skills and ability to build rapport with customers.
✨Showcase Your Communication Skills
Strong communication is key for a Customer Service Advisor. During the interview, focus on speaking clearly and confidently. You might even want to practice with a friend or family member to ensure you can convey your thoughts effectively and maintain a polite and professional tone.
✨Highlight Your Initiative
DPD values self-motivation and initiative. Be ready to discuss instances where you've taken the lead on a project or solved a problem without being prompted. This will demonstrate your proactive approach and willingness to contribute positively to the team.
