Our Customer Integration Manager is looking for a tenacious and motivated Customer Automation Executive - IT to join their highly skilled and high performing team.
As our Customer Automation Executive IT your primary responsibilities will include;
Demonstrating the use of IT systems to potential customers, depot and sales employees ensuring understanding and competence in usage
Assisting Sales Executives in selling and demonstrating the benefits of the system
Assessing conditions for IT usage at customer premises through site visits or other forms of contact
Assessing training requirements for customer employees and carry out such training
Assessing database needs and reformatting as necessary
Resolving immediate install problems as necessary
Resolving support log escalations via IT Automation
Ensuring resolution of hardware and software issues
Ensuring a high level of customer service satisfaction through remote or face to face customer contact as appropriate
Promoting ongoing sales opportunities
Qualifications
As the successful candidate you will have a confident and engaging manner with the ability to communicate and engage effectively with a range of customers both internally and externally. Due to the nature of this role you will be commercially astute with strong sales awareness coupled with operational IT knowledge and understanding. We would also expect;
The ability to manipulate and analyse data, have good knowledge of databases, IT skills and be familiar with Microsoft Products
The ability to effectively train customers ensuring training is understood and implemented
Be able to prioritise workload and manage your time effectively
Strong organisational and problem resolution skills
High attention to detail
Able to work on own initiative
Must have a driving licence
Demonstrate the core values of DPD DNA – Passion, Respect, Honesty, Flexibility, Caring and Accountability
Additional Information
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Vitality at Work
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- Free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!
Customer Automation Executive (Field Based) • London, England, United Kingdom
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Customer Automation Executive (Field Based) employer: DPD Group UK
DPD is an exceptional employer located in Romsey, dedicated to creating a sustainable delivery service while prioritising employee well-being and career growth. With a competitive salary, comprehensive benefits from day one, and a commitment to inclusivity and ethical practices, DPD fosters a supportive work culture that encourages personal development and recognises talent. Join us to not only secure a stable job but also embark on a rewarding career path within a dynamic and fast-paced environment.
