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- Tasks: Assist customers with parcel delivery queries and resolve issues proactively.
- Company: Join DPD, a leading delivery company focused on sustainability and customer service.
- Benefits: Enjoy perks like holiday trading, free life assurance, and discounts at retailers.
- Why this job: Be part of a supportive team in a fast-paced environment with career growth opportunities.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in Google/Microsoft Office.
- Other info: Work Monday to Friday, 09:00 - 17:00, with no work on your birthday!
The predicted salary is between 19000 - 26000 £ per year.
Contract: Fixed Term Contract / 37.5 Hours per Week
Salary: £23,809.50
Location: DPD Chelmsford, 2 James Fenton Way, Sheepcoates, Chelmsford, CM2 5AN
Days of Work: Monday to Friday
Hours of Work: 09:00 - 17:00
Join us on our journey to become the UK’s most sustainable delivery company, while ensuring our customers receive a world-class service. You will be part of a busy, fast-paced business with a turnover of over £2 billion, offering great benefits and career progression opportunities. DPD is passionate about creating an environment that is open, ethical, inclusive, and socially responsible. Along with job security, the tools to do your job, and a competitive salary, you’ll receive fantastic benefits from day one, including never working on your birthday again! DPD is a Valuable 500 company and a Disability Confident Employer.
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor to strengthen our dedicated and friendly customer services team, who prioritise our customers in everything they do. In this role, you will assist both internal and external customers regarding the collection or delivery of parcels. You will work closely with Drivers, Shift Managers, and Operations Managers to identify issues, proactively solve problems, and take accountability for resolving these issues.
You’ll also be focused on:
- Answering queries related to delivery status and providing Proof of Delivery (POD)
- Conducting thorough investigations for missing parcels and resolving delivery disputes
What we’re looking for:
- Proven experience in a fast-paced customer service environment
- Strong communication skills with a confident telephone manner and the ability to build rapport quickly
- Politeness and professionalism at all times, with a willingness to go the extra mile to exceed customer expectations
- Excellent administration skills, proficient in Google and Microsoft Office programs
- High levels of self-motivation and initiative for effective problem-solving
- Alignment with DPD’s core values of Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability
Our benefits include:
- Holiday trading
- Enhanced maternity and paternity packages
- Free life assurance of 4x salary upon joining the pension scheme
- Free onsite parking for all employees
- Health Kiosks at every location
- Discounts from hundreds of retailers, including up to 5% off supermarket shopping
- Milestone days off to celebrate with family and friends
- Free eye tests and support with glasses for employees who use screens regularly
Joining DPD offers not just a stable job but a career. We focus on recognizing and developing talent, with many opportunities for promotion within our growing organization. If our aims and values resonate with you and you can help us deliver on our promises, apply today!
Copy of Customer Service Advisor - 6 Month Fixed Term Contract employer: DPD Group UK
Contact Detail:
DPD Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Copy of Customer Service Advisor - 6 Month Fixed Term Contract
✨Tip Number 1
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs.
✨Tip Number 2
Prepare to discuss specific examples from your past customer service experiences that showcase your problem-solving skills and ability to handle fast-paced environments. This will help you stand out as a candidate who can thrive in their busy setting.
✨Tip Number 3
Research common customer service scenarios related to parcel delivery and think about how you would handle them. Being able to articulate your thought process during the interview can show your proactive approach to customer care.
✨Tip Number 4
Network with current or former DPD employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Copy of Customer Service Advisor - 6 Month Fixed Term Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your ability to work in a fast-paced environment and showcase any specific achievements that demonstrate your problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and aligns with DPD's core values. Mention how your skills and experiences make you a great fit for the role and express your enthusiasm for contributing to their mission.
Highlight Communication Skills: In your application, focus on your strong communication skills. Provide examples of how you've effectively communicated with customers in previous roles, especially in resolving issues or disputes.
Showcase Problem-Solving Abilities: Include specific instances where you've successfully resolved customer issues or improved processes. This will demonstrate your initiative and self-motivation, which are key qualities for the Customer Service Advisor position.
How to prepare for a job interview at DPD Group UK
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Be ready to share specific examples of how you've handled challenging situations and exceeded customer expectations.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly. Use examples that showcase your ability to build rapport quickly and maintain professionalism, especially over the phone.
✨Align with DPD's Core Values
Familiarise yourself with DPD’s core values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability. Be prepared to discuss how you embody these values in your work and how they resonate with your personal work ethic.
✨Prepare for Problem-Solving Scenarios
Think of potential scenarios related to delivery issues or customer complaints. Prepare to discuss how you would approach these problems, demonstrating your initiative and self-motivation in finding effective solutions.
