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- Tasks: Drive a 3.5 tonne van, collect and deliver parcels with exceptional customer service.
- Company: Join DPD UK, a leading sustainable delivery company with a strong commitment to innovation.
- Benefits: Enjoy competitive pay, holiday trading, health services, and discounts at hundreds of retailers.
- Why this job: Be the face of DPD, making a real impact on customer satisfaction every day.
- Qualifications: Must have a full UK driving licence and excellent customer service skills.
- Other info: Great career growth opportunities in a supportive and dynamic work environment.
The predicted salary is between 24000 - 36000 £ per year.
DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of nearly £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry.
DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
As a Collection and Delivery Driver for DPD, you\’ll be the face of our company and play a crucial role in ensuring customer satisfaction. Your responsibilities will include:
- Serving as the first point of contact for our customers, providing exceptional service when collecting or delivering parcels
- Starting your shift at the depot, where you\’ll be responsible for efficiently loading parcels onto your 3.5 tonne van
- Following a daily delivery schedule and managing your route effectively to ensure timely collections and deliveries
- Safely operating and maintaining the 3.5 tonne van, adhering to all traffic laws and company policies
- Accurately scanning and recording parcel information using handheld devices
- Collecting signatures and other necessary proof of delivery from customers
- Promptly reporting any delivery issues, vehicle problems, or customer concerns to your supervisor
- Maintaining a clean and organised van, conducting daily vehicle checks, and reporting any maintenance needs
- Adapting to changing weather conditions and adjusting your delivery approach accordingly
- Collaborating with depot staff and other drivers to ensure smooth operations and efficient parcel sorting
- Wearing the provided uniform and personal protective equipment (PPE) at all times while on duty
- Demonstrating the core DPD DNA Values of: Honesty, Respect, Passion, Flexibility, Caring and Accountability
This role requires a strong commitment to customer service, attention to detail, and the ability to work independently in a fast-paced environment. Your dedication to timely and accurate deliveries will be crucial in maintaining DPD\’s reputation for excellence in the logistics industry.
Qualifications
To be considered for the role you must have:
Held a full UK driving licence and had regular driving experience for 12 months or more
We are also looking for you to demonstrate that you:
- Recognise the value of providing great customer service
- Can work to deadlines, are flexible and always go above and beyond
- Are friendly, approachable, positive, resourceful and professional
- Are able to multi-task and problem solve
- Have the ability to lift, load and carry parcels weighing up to 25kg/ 30kg
- Possess excellent time management and organisational skills
- Have a good level of physical fitness to meet the demands of the role
- Can work independently and as part of a team
- Have basic computer skills and the ability to use handheld devices
- Are comfortable working in various weather conditions
- Have a good knowledge of local roads and geography
Additional Information
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Unum Help@Hand – essential health and wellbeing services for you and eligible family members
- Health Kiosks visiting every location
- Vitality at Work
- Free On Site Parking
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers\’ promises, then this is the job for you! Apply today
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Collection and Delivery Driver - 3.5 Tonne employer: DPD Group UK
Contact Detail:
DPD Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collection and Delivery Driver - 3.5 Tonne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DPD UK. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your delivery pitch! As a Collection and Delivery Driver, you'll be the face of DPD. Think about how you can showcase your customer service skills during the interview. Maybe even role-play with a friend to get comfortable!
✨Tip Number 3
Be ready to talk about your driving experience. Since you'll need to operate a 3.5 tonne van, be prepared to discuss your driving history and any relevant experiences. Highlight your ability to manage routes and handle deliveries efficiently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining DPD and ready to contribute to their mission of excellent service.
We think you need these skills to ace Collection and Delivery Driver - 3.5 Tonne
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you can bring that friendly and professional attitude to the role!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Collection and Delivery Driver position.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements mentioned in the job description. Show us how your skills and experiences align with DPD's values and the responsibilities of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t hesitate to hit that apply button!
How to prepare for a job interview at DPD Group UK
✨Know Your Route
Familiarise yourself with the local area and key routes before the interview. Being able to discuss your knowledge of local roads and geography will show that you’re prepared and understand the importance of efficient deliveries.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. DPD values great service, so be ready to share specific instances where you went above and beyond for a customer.
✨Demonstrate Flexibility and Problem-Solving
Think of situations where you had to adapt to changing circumstances or solve unexpected problems. Highlighting your ability to remain calm and resourceful under pressure will resonate well with the interviewers.
✨Dress the Part
Even though it’s an interview, dressing professionally can make a strong first impression. Consider wearing smart-casual attire that reflects the company’s values, and be sure to mention your readiness to wear the uniform and PPE when on duty.
