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- Tasks: Drive a 3.5 tonne van, collect and deliver parcels with exceptional customer service.
- Company: Join DPD UK, a leading parcel delivery company focused on sustainability and innovation.
- Benefits: Enjoy competitive pay, holiday trading, free life assurance, and discounts at hundreds of retailers.
- Why this job: Be the face of DPD, enjoy a dynamic work environment, and grow your career with us.
- Qualifications: Must have a full UK driving licence and experience, plus a commitment to great customer service.
- Other info: Flexible hours, supportive team culture, and opportunities for development and promotion.
The predicted salary is between 30200 - 35840 £ per year.
Company Description
- Contract Type: Permanent Full Time
- Working Hours Per Week: 40 Hours Per Week
- Salary: £14.56ph – Overtime paid at enhanced rate
- Location: Twelvetrees Crescent, Bromley-by-Bow, London, E3 3JG
- Shift Pattern: Monday – Friday
- Hours of Work: 09:30 – 17:30
DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of nearly £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry.
DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
As a Collection and Delivery Driver for DPD, you\’ll be the face of our company and play a crucial role in ensuring customer satisfaction. Your responsibilities will include:
- Serving as the first point of contact for our customers, providing exceptional service when collecting or delivering parcels
- Starting your shift at the depot, where you\’ll be responsible for efficiently loading parcels onto your 3.5 tonne van
- Following a daily delivery schedule and managing your route effectively to ensure timely collections and deliveries
- Safely operating and maintaining the 3.5 tonne van, adhering to all traffic laws and company policies
- Accurately scanning and recording parcel information using handheld devices
- Collecting signatures and other necessary proof of delivery from customers
- Promptly reporting any delivery issues, vehicle problems, or customer concerns to your supervisor
- Maintaining a clean and organised van, conducting daily vehicle checks, and reporting any maintenance needs
- Adapting to changing weather conditions and adjusting your delivery approach accordingly
- Collaborating with depot staff and other drivers to ensure smooth operations and efficient parcel sorting
- Wearing the provided uniform and personal protective equipment (PPE) at all times while on duty
- Demonstrating the core DPD DNA Values of: Honesty, Respect, Passion, Flexibility, Caring and Accountability
This role requires a strong commitment to customer service, attention to detail, and the ability to work independently in a fast-paced environment. Your dedication to timely and accurate deliveries will be crucial in maintaining DPD\’s reputation for excellence in the logistics industry.
Qualifications
What we\’re looking for:
To be considered for the role you must have:
Held a full UK driving licence and had regular driving experience for 12 months or more
We are also looking for you to demonstrate that you:
- Recognise the value of providing great customer service
- Can work to deadlines, are flexible and always go above and beyond
- Are friendly, approachable, positive, resourceful and professional
- Are able to multi-task and problem solve
- Have the ability to lift, load and carry parcels weighing up to 25kg / 30kg
- Possess excellent time management and organisational skills
- Have a good level of physical fitness to meet the demands of the role
- Can work independently and as part of a team
- Have basic computer skills and the ability to use handheld devices
- Are comfortable working in various weather conditions
- Have a good knowledge of local roads and geography
Additional Information
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn\’t be able to deliver our award-winning service to millions of customers across the country each day. It\’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Unum – essential health and wellbeing services for you and eligible family members
- Health Kiosks visiting every location
- Vitality at Work
- Free On Site Parking
- Discounted shopping from 100\’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers\’ promises, then this is the job for you! Apply today
Collection and Delivery Driver - 3.5 Tonne employer: DPD Group UK
Contact Detail:
DPD Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collection and Delivery Driver - 3.5 Tonne
✨Tip Number 1
Familiarise yourself with the local area and road networks around Bromley-by-Bow. Knowing the quickest routes and potential traffic hotspots can give you an edge during the interview, showing your commitment to efficient deliveries.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've handled challenging situations in the past. DPD values exceptional service, so showcasing your ability to remain calm and professional under pressure will be beneficial.
✨Tip Number 3
Highlight your physical fitness and ability to handle heavy parcels. You might want to mention any relevant experience or activities that demonstrate your strength and stamina, as this role requires lifting and loading parcels regularly.
✨Tip Number 4
Be prepared to discuss your flexibility and adaptability, especially regarding working in various weather conditions. Sharing past experiences where you've successfully adjusted to changing circumstances can show you're a great fit for the dynamic nature of this job.
We think you need these skills to ace Collection and Delivery Driver - 3.5 Tonne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant driving experience, customer service skills, and any previous roles that demonstrate your ability to work independently and manage time effectively. Use keywords from the job description to align your experience with what DPD is looking for.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have provided excellent customer service in the past and how you can contribute to DPD's reputation for excellence in logistics.
Highlight Relevant Skills: Emphasise your ability to lift and carry parcels, your familiarity with local roads, and your basic computer skills. These are crucial for the Collection and Delivery Driver role, so make sure they stand out in your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at DPD Group UK
✨Showcase Your Customer Service Skills
As a Collection and Delivery Driver, you'll be the face of the company. Be prepared to discuss your previous customer service experiences and how you handled challenging situations. Highlight your ability to remain friendly and professional under pressure.
✨Demonstrate Your Driving Experience
Make sure to emphasise your driving experience, especially with 3.5 tonne vehicles. Be ready to talk about your familiarity with local roads and any relevant driving qualifications. This will show that you're capable of handling the vehicle safely and efficiently.
✨Discuss Your Time Management Skills
The role requires effective route management and timely deliveries. Prepare examples of how you've successfully managed your time in previous jobs or situations. This will demonstrate your ability to meet deadlines and adapt to changing circumstances.
✨Be Ready for Practical Questions
Expect questions related to handling parcels, using handheld devices, and maintaining a clean vehicle. Brush up on your knowledge of parcel delivery processes and be ready to explain how you would approach these tasks in real-life scenarios.