At a Glance
- Tasks: Process customer claims for lost and damaged parcels while ensuring top-notch service.
- Company: Join DPD, the UK's most sustainable delivery company with a focus on ethics and inclusivity.
- Benefits: Enjoy competitive pay, never work on your birthday, and access to fantastic perks from day one!
- Other info: Be part of a forward-thinking team that values passion, respect, and accountability.
- Why this job: Kickstart your career with a Level 3 Business Admin apprenticeship in a dynamic environment.
- Qualifications: GCSE/Level 2 in Maths and English required; familiarity with Google Workspace or Microsoft Office is a plus.
The predicted salary is between 18500 - 25000 £ per year.
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career. DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.
We are currently recruiting a Claims Apprentice to strengthen our awesome Credit Management & Claims team based in Bristol. We are looking for an individual who demonstrates great attention to detail and has a background of fast-paced process administration-based roles.
Key Tasks/Areas of responsibility:
- To validate new claim requests against clearly defined policies and issue claims forms to our customers where appropriate.
- To validate completed customer claim forms against clearly defined policies to establish if DPD are liable for loss and damage in transit, issuing settlement or rejecting where appropriate.
- Manage inbound calls and emails relating to all of the above areas, ensuring our customers' expectations are always appropriately met.
- Ensure all tasks are completed within agreed timescales, ensuring all defined quality standards are met.
- Complete adhoc tasks in relation to the above when appropriate.
Apprenticeship Qualification: Completion of a Level 3 Business Admin qualification.
Minimum Qualifications and Experience:
- Apprentices must have achieved a pass at GCSE/Level 2 in Maths and English before they can complete their final exams.
What we’re looking for:
- Familiar with Google Workspace (GMail/GSheet) or Microsoft Office package (Word and Excel primarily).
- Independently motivated, with the ability to take on tasks and duties without immediate direction.
- High attention to detail to produce accurate and quality work.
- You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed expectations.
- You have the ability to work as a team player and on your initiative.
- You will have excellent communication skills, with a confident telephone manner and the ability to build rapport with both internal and external customers.
- You can welcome and adapt to change, within a forward-thinking business.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
Rates of Pay: Apprentices at DPD are paid above the national standard apprenticeship pay.
Special Conditions:
- Study leave.
- Opportunity to work in a clean, health and safety conscious environment.
- Funded Training to develop your skills.
- The opportunity to progress your career within the business.
- Further training to develop wider skills.
- Access to MyBenefits and DPD rewards programme.
You can apply for this role by uploading your CV; however, if you do not have a CV, write a covering letter that outlines your reasons for applying and your interest in the qualification on offer.
DPD is a Valuable 500 company and a Disability Confident Employer.
Claims Apprentice in Bristol employer: DPD Group UK
DPD Group UK in Chelmsford is an excellent employer that values its employees through competitive pay, enhanced overtime rates, and a strong commitment to career progression. With a dynamic work culture that fosters teamwork and safety, employees can thrive in a supportive environment while enjoying opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Apprentice in Bristol
✨Get Involved with Campus Recruitment Events
Apprenticeships in banking and financial services often come through campus recruitment days. Keep an eye out for events hosted by your university or local banks, as these can be golden opportunities for us to meet recruiters face-to-face and make a great first impression.
✨Engage with Professional Bodies
Join organisations like the Institute of Chartered Accountants or the Chartered Institute of Banking. These memberships can provide valuable resources and networking opportunities, plus, they often have dedicated sections for apprenticeships and early-career roles that can point us in the right direction.
✨Follow the Right Companies on Social Media
Banks and financial services firms love to share their stories on social media! Follow companies like DPD Group UK to keep up with their latest apprenticeship opportunities and insider news. Engaging with their posts could give us an edge when it comes to the application.
✨Utilise Your University’s Career Service
Your university's career service is a treasure trove of information for apprenticeships in banking. They often have connections to employers like DPD Group UK, so don't hesitate to tap into their resources and advice!
We think you need these skills to ace Claims Apprentice in Bristol
Some tips for your application 🫡
Show Off Your Maths Skills:In the banking and financial services sector, being good with numbers is a must! Make sure to highlight any relevant maths qualifications or experience in your application, as well as any projects or coursework that demonstrate your analytical skills.
Emphasise Your Willingness to Learn:As this is an apprenticeship, companies like DPD Group UK want to see your enthusiasm for the industry and your eagerness to learn. In your cover letter, chat about why you’re interested in banking and any specific areas you’re excited to explore. Show them that you’re ready to soak up knowledge like a sponge!
Highlight Relevant Experience (Even If It's Limited):Whether it's a part-time job, volunteer experience, or even a school project, mention any relevant experience related to banking or finance. This could include customer service roles or any projects where you handled budgeting. We’re all about showing how you can apply your skills, even if they’re from unconventional backgrounds.
Tailor Your CV for Impact:Make sure your CV isn’t just a list of duties. Tailor it to reflect skills that appeal to financial services, like attention to detail and communication skills. Don’t forget to keep it clear and concise, showing how you’re a perfect fit for the apprenticeship at DPD Group UK!
How to prepare for a job interview at DPD Group UK
✨Brush Up on Financial Principles
Since you're diving into the banking and financial sector with an apprenticeship, it’s crucial to familiarise yourself with key concepts like interest rates, investment strategies, and basic financial accounting. Make sure you can share your understanding of these principles during the interview, as they'll likely pop up in practical scenarios.
✨Be Ready for Scenario-Based Questions
In the world of banking, interviewers love to throw real-world scenarios at you. Prepare for questions that ask how you'd handle customer inquiries or solve financial challenges. Practising these types of situational responses can really showcase your problem-solving skills and customer service abilities, both of which are essential in this field.
✨Show Your Eagerness to Learn
As an apprenticeship candidate, what's going to set you apart is your motivation to learn and grow in the role. Be sure to express your excitement about entering the banking world and highlight any steps you've already taken to educate yourself, whether through courses, workshops, or relevant hobbies.
✨Prepare Your Questions About Company Culture
When interviewing with DPD Group UK, don’t shy away from asking about their company culture and training programmes for apprentices. This shows that you're not only focused on the role but also interested in how you'll fit within the team, which is a major factor for your future success in the apprenticeship.
