At a Glance
- Tasks: Process customer claims for lost and damaged parcels while ensuring excellent communication.
- Company: Join DPD, the UK's most sustainable delivery company with a focus on inclusivity.
- Benefits: Enjoy competitive pay, holiday trading, and never work on your birthday again!
- Other info: Great career growth opportunities in a supportive and dynamic environment.
- Why this job: Be part of a fast-paced team making a real difference in customer service.
- Qualifications: Experience in customer service, strong communication skills, and a team player attitude.
The predicted salary is between 20000 - 25000 £ per year.
Contract: Fixed Term Contract 12 Months - 20 hours per week
Location: Bristol - Castlemead BS1 3AG
Days of Work: Monday to Friday
Hours of Work: 10:00 - 14:00
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career. DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.
As our Claims Agent you will administer the processing of customer claims for lost and damaged parcels subsequently issuing financial settlements where applicable and appropriately communicating to customers when not. You will manage customer interactions via telephone and email ensuring our customers expectations are always appropriately met.
Key responsibilities of this role include:- To validate new claim requests against clearly defined policies and issue claims forms to our customers where appropriate
- To validate returned claim forms against clearly defined policies to establish if DPD are liable for loss and damage in transit issuing settlement or rejecting where appropriate
- Manage customer interactions via telephone and email ensuring our customers expectations are always appropriately met
- Complete ad hoc tasks in relation to the above when appropriate
You will have proven and demonstrable experience of working in a fast paced customer service environment. You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer. You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations. Ability to work as a team player and on your own initiative. Excellent administration skills with the ability to use Microsoft Office / Google programmes. Demonstrate high levels of self-motivation and initiative to effectively problem-solve. Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
About our BenefitsWe recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Vitality at Work
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- Free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Claims Agent - 12 Month Fixed Term Contract - Part Time in Bristol employer: DPD Group UK
DPD Group UK in Chelmsford is an excellent employer that values its employees through competitive pay, enhanced overtime rates, and a strong commitment to career progression. With a dynamic work culture that fosters teamwork and safety, employees can thrive in a supportive environment while enjoying opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Agent - 12 Month Fixed Term Contract - Part Time in Bristol
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like DPD Group UK and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at DPD Group UK and let us see your personality shine through!
We think you need these skills to ace Claims Agent - 12 Month Fixed Term Contract - Part Time in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and DPD Group UK.
Get Familiar with Our Brand:Before applying, take some time to learn about DPD Group UK and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at DPD Group UK
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress DPD Group UK.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which DPD Group UK will surely appreciate.
