At a Glance
- Tasks: Build and maintain relationships with international customers while driving revenue growth.
- Company: Join a dynamic logistics company that values talent and promotes from within.
- Benefits: Enjoy competitive pay, flexible working, and perks like discounted shopping and milestone days off.
- Other info: Opportunities for professional development and career advancement await you!
- Why this job: Make an impact in the global shipping industry and develop your career in a supportive environment.
- Qualifications: Experience in international logistics and strong communication skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
Job Description
Purpose of Position
As the International Key Account Manager your key role will be to retain and develop relationships with our large international customers.
Acting as a key international logistics consultant to your portfolio you will be a driven and diligent individual with a strong knowledge of the global shipping industry and a passion for building long-term partnerships.
This is a national role and flexibility to travel will be required.
- Key Task & Responsibilities
- Visiting all aligned customers in line with the agreed contact schedules.
Each call having predetermined account management objectives, upsell development initiatives and international business updates
- Developing a detailed account development plan and roadmap to support the designated international portfolio revenue/contribution targets
- Maintaining comprehensive and up-to-date information on all aspects of the customer business via Salesforce, actions and initiative documents, presentations and customer files
- Managing the successful handover of new major international accounts from the international development manager or sales representative
- Supporting and leading where necessary the international tender process
- Establishing productive, professional relationships with key stakeholders in portfolio on a multi-functional and multi-level basis
- Identifying and developing any additional international revenue opportunities within the portfolio and their associated companies.
- Proactively assessing, clarifying and validating customer’s international needs and leads international solution development efforts that best address the customer needs while coordinating the involvement of all necessary company personnel
- Supporting the visiting and re-engagement of all lost international major customers and carrying out a detailed exit analysis.
- Maintaining regular contact to proactively try and regain the business
- Identifying and managing the resolution of international customer problems to underpin long-term account retention through facilitation with the International Operations team, International Customer Service team, Sales and CRM team and the Customer.
- Monitoring and maintaining international account revenue, profitability and seeking opportunity for improvements through regular rate reviews and renewals
- Preparing agendas, presentations and follow up meetings with minutes and appropriate record keeping
- Providing expertise and the necessary commercial lead or support during the new business phase, implementation phase and launch of new international strategic customer
- Key Measures of Performance
- Customer retention levels (accounts/revenue)
- Maintained/improved account profitability
- Improved international revenue growth within portfolio
- Quarterly quote renewal impact report
- Upsell and regenerated revenue
- Customer satisfaction as measured by internal and external surveys and assessments
Qualifications
- Ability to communicate effectively at all levels and confidently perform presentations
- A consistent track record of working within the international logistics industry and good knowledge of international trade
- Proven ability to achieve and exceed personal account objectives and targets
- Excellent customer service and listening skills
- Willingness to learn and enhance knowledge of products, services and international trade
- Excellent time management skills to maximise the ability to reach goals
- Effective upsell and cross selling skills
- Strong influencing and negotiating skills
- Effective collaboration and relationship building skills
- Resilience, self-motivation and flexibility to thrive in a dynamic, ever-changing environment
- Good record keeping and adherence to policies and procedures Problem solving and effective decision-making
- Demonstrates the core values of DPD DNA – Passion, Respect, Honesty, Flexibility, Caring and Accountability
- Additional Information
- About our benefits
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Vitality at Work
- Free On Site Parking
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career.
DPD prides itself on recognising and developing talent alongside a desire to promote from within.
As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!
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International Key Account Manager in Birmingham employer: DPD Group UK
DPD is an exceptional employer located in Romsey, dedicated to creating a sustainable delivery service while prioritising employee well-being and career growth. With a competitive salary, comprehensive benefits from day one, and a commitment to inclusivity and ethical practices, DPD fosters a supportive work culture that encourages personal development and recognises talent. Join us to not only secure a stable job but also embark on a rewarding career path within a dynamic and fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land International Key Account Manager in Birmingham
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like DPD Group UK and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at DPD Group UK!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like DPD Group UK keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace International Key Account Manager in Birmingham
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to DPD Group UK:This is your chance to really connect with the team at DPD Group UK. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at DPD Group UK
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with DPD Group UK.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show DPD Group UK that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at DPD Group UK. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
