DPD is seeking a Customer Services Manager to lead the team at our Smethwick Head Office. You will drive excellent customer service, exceed targets, and deliver KPI results while upholding our core values.
You will manage monthly 1:1s, policies, and continuous improvement, developing a customer-centric team renowned in the industry. The role emphasizes coaching, governance, and quality/compliance audits.
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Customer Services Team Leader – KPI-Driven in Birmingham employer: DPD Group UK
DPD is an exceptional employer located in Romsey, dedicated to creating a sustainable delivery service while prioritising employee well-being and career growth. With a competitive salary, comprehensive benefits from day one, and a commitment to inclusivity and ethical practices, DPD fosters a supportive work culture that encourages personal development and recognises talent. Join us to not only secure a stable job but also embark on a rewarding career path within a dynamic and fast-paced environment.
