At a Glance
- Tasks: Help customers with parcel deliveries and resolve any issues they face.
- Company: Join DPD, the UK's most sustainable delivery company.
- Benefits: Competitive salary, holiday trading, and never working on your birthday!
- Other info: Great career growth opportunities in a dynamic environment.
- Why this job: Be part of a friendly team and make a real difference for customers.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 24000 - 24000 £ per year.
Contract: 6 month FTC - 37.5 Hours per Week
Salary: circa £24,000
Location: DPD Bicester, Unit D, Symmetry Park, Bicester, OX26 6GF
Days of Work: Monday to Friday with occasional weekends required
Hours of Work: 08:30 - 17:00
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!
DPD is a Valuable 500 company and a Disability Confident Employer.
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do. In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.
You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.
You’ll also be focussed on:
- Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
- Carrying out thorough investigations for missing parcels and resolving delivery disputes
- Promoting company products and services to new and existing customers
What we’re looking for:
- You will have proven and demonstrable experience of working in a fast paced customer service environment
- You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
- You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
- Excellent administration skills with the ability to use Microsoft Office programmes
- Demonstrate high levels of self-motivation and initiative to effectively problem solve.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Customer Service Advisor - 6 Month Fixed Term Contract in Bicester employer: DPD Group UK
DPD Bicester is an exceptional employer that prioritises the well-being and development of its employees, offering a competitive salary and a range of fantastic benefits from day one, including never working on your birthday again! With a strong commitment to sustainability and inclusivity, DPD fosters a supportive work culture where employees are encouraged to grow and progress in their careers, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - 6 Month Fixed Term Contract in Bicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DPD. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Try role-playing common customer scenarios with a friend to build your confidence and refine your approach.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you went the extra mile to resolve an issue. Be ready to share these stories during your interview to demonstrate how you embody DPD's core values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining DPD and ready to contribute to their mission of providing world-class service.
We think you need these skills to ace Customer Service Advisor - 6 Month Fixed Term Contract in Bicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role. We want to see how you can bring your customer service skills to our team, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role is all about helping customers, let your communication skills shine through in your written application. Use clear and concise language, and don’t forget to convey your friendly and professional tone that matches our DPD DNA values.
Highlight Problem-Solving Abilities:We love a proactive problem solver! In your application, share examples of how you've tackled challenges in previous roles. This will show us that you’re ready to take ownership and resolve issues effectively.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at DPD Group UK
✨Know the Company Inside Out
Before your interview, take some time to research DPD and its commitment to sustainability and customer service. Understanding their values, like Passion, Respect, and Accountability, will help you align your answers with what they stand for.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you went the extra mile for a customer. Highlight situations where you resolved issues or improved customer satisfaction, as this role is all about putting customers at the heart of everything.
✨Practice Your Communication Style
Since strong communication skills are key for this position, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with building rapport over the phone.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you had to solve problems quickly in a fast-paced environment. Be ready to discuss how you approached these challenges and what the outcomes were, as DPD values self-motivation and initiative.
