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- Tasks: Be the friendly face of our exciting sports project and assist customers with their queries.
- Company: Join a dynamic team in Glasgow focused on delivering exceptional customer service.
- Benefits: Permanent, full-time role with opportunities for growth and development.
- Other info: Work in a vibrant environment with a focus on teamwork and customer satisfaction.
- Why this job: Make a difference by providing excellent service and being part of a trailblazing team.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 20000 - 25000 £ per year.
Currently hiring Customer Service Representatives for a client in Glasgow. The role is directly involved in a new exciting sport project with a number of roles to fill both Permanent and Full Time.
To work with the wider trailblazing team to greet all customers; cover the reception area; manage all facility bookings; and set-up, run and close down all activities across the facility; ensuring that an excellent and timely service is provided at all times.
Key Accountabilities- Serve as the first point of contact for all customers in person, via email or telephone, responding to and resolving any day-to-day queries, escalating to the Operations Supervisor when required, to ensure an excellent and welcoming service is provided to all customers in line with the company values.
- Liaise with customers to manage all activity bookings, assisting with queries and logging all bookings accurately in the bookings system, ensuring all bookings information is logged correctly and customers receive all relevant bookings information.
- Work with the wider Trailblazing team to ensure the appropriate set up, running and closing down of each of the facility's activities, to ensure all activities run to time and customers receive an excellent service in line with the agreed Operations Procedure.
- Operate equipment in line with the operating procedures, as required.
- Work with the wider Trailblazing team to manage the rental of equipment to customers, ensuring all information is logged accordingly and customer service is provided as per the agreed Operations Procedure.
- Ability to communicate effectively to staff and customers in person, on the phone and over email.
- An understanding of what good customer service entails.
- Good working knowledge and experience of using computers and email packages.
Customer Care Representative in Glasgow employer: DPand L
Contact Detail:
DPand L Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Representative in Glasgow
✨Tip Number 1
Get to know the company! Research their values and recent projects, especially in the sports sector. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, make sure you can confidently handle queries. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the role and the team dynamics. This shows you're not just looking for any job, but that you want to contribute positively to their trailblazing efforts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Care Representative in Glasgow
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any previous experience you have in customer service. We want to see how you've handled queries and provided excellent service in the past, so share those stories!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and get straight to what makes you a great fit for the role. Remember, we’re looking for effective communication skills!
Tailor Your Application: Make sure to customise your application to match the job description. Use keywords from the posting, like 'greet customers' and 'manage bookings', to show that you understand what we're looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at DPand L
✨Know the Company and Its Values
Before your interview, take some time to research the company and its values. Understanding their mission and how they approach customer service will help you align your answers with what they’re looking for. This shows that you’re genuinely interested in being part of their team.
✨Prepare for Common Customer Service Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experiences where you successfully resolved issues or provided excellent service. This will demonstrate your problem-solving skills and ability to handle customer queries effectively.
✨Practice Your Communication Skills
Since communication is key in this role, practice speaking clearly and confidently. You might want to do a mock interview with a friend or family member. Focus on how you articulate your thoughts, as well as your ability to listen and respond to questions thoughtfully.
✨Show Enthusiasm for the Role
During the interview, let your passion for customer service shine through. Share why you’re excited about this specific position and how you can contribute to the team. A positive attitude can make a big difference and leave a lasting impression on the interviewers.