At a Glance
- Tasks: Support port operations and deliver top-notch customer service in a dynamic environment.
- Company: Join the P&O Ferries team in Hull, known for its commitment to safety and efficiency.
- Benefits: Enjoy a competitive salary, flexible shifts, and the chance to work outdoors.
- Other info: Flexible shift patterns and opportunities for growth in a vibrant port setting.
- Why this job: Be part of a team that ensures vessels run smoothly and safely while making a real impact.
- Qualifications: Full clean driving licence required; experience with forklifts and reach stackers is a plus.
The predicted salary is between 30000 - 40000 £ per year.
An opportunity has arisen to join our P&O Ferries team in Hull, working as a Port Operative (Customer Operations Agent - Quay) responsible for supporting the leadership team in delivering cost effective port operations service to all customers, in a safe and compliant manner. Working to a fixed shift pattern, the role will support the discharge and loading of our vessels, working in co-operation with other members of the Port and Ship team, ensure maximum efficiency and capacity, ensuring the vessel is moored safely while in Port, and that it leaves on time every time.
The successful candidate will have a full clean driving licence and preferably a HGV Class 1 though not essential, with experience in using a variety of equipment including reach stackers, forklift trucks, and RoRo tractor units. They will have excellent communication and customer service skills and ideally experience of working in a similar environment with the flexibility to work at all times of day and outside.
Key responsibilities and duties:- To discharge and load RoRo cargo in a safe and efficient manner, working in co-operation with Port and Ship Supervision/Management to load to optimal capacity.
- To secure and unsecure cargo on board vessels in a controlled, timely and safe manner and to ensure that all lashing equipment is correctly stowed.
- To ensure effective Mooring of the vessels on arrival and departure.
- To place Health & Safety at the forefront of all tasks and ensure the safety of self and others in the carrying out of duties.
- To use a variety of equipment within the recognised skill set, for the execution of the job, including RoRo tractor units, Reach Stackers, Forklift trucks.
- To use all equipment in line with company standards, ensuring appropriate checks are carried out and defects/issues reported.
- To deliver a high standard of customer service to internal and external customers and to present a positive image of P&O Ferries at all times.
- To be vigilant in helping to maintain the Company’s security culture on site, taking immediate action/reporting of any incidents.
The ideal candidate will have:
- Excellent customer service skills
- Ability to work as part of a team
- Be able to work under pressure
- A full clean driving licence
- Good health and safety knowledge
- Experience of working in a Port environment
- Willingness to work outside in all weather conditions
- Respond positively to instructions and able to meet strict deadlines
- Experience of working with equipment such as Reach Stackers and Forklifts
- Be Health & Safety focussed
- HGV Class 1 licence
Location – Hull, this role operates on a shift basis working 40 hours per week, which includes public holidays. So flexibility is key.
Port Operations & Customer Service Agent employer: DP World
Join P&O Ferries in Hull, where we prioritise a supportive work culture that values safety, efficiency, and exceptional customer service. As a Port Operations & Customer Service Agent, you'll benefit from a fixed shift pattern, opportunities for professional growth, and the chance to work with a dedicated team in a dynamic port environment. We celebrate diversity and are committed to creating an inclusive workplace for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Port Operations & Customer Service Agent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at P&O Ferries. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to port operations and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! If you have experience with equipment like reach stackers or forklifts, be ready to discuss it. Share specific examples of how you've used them safely and efficiently in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Port Operations & Customer Service Agent
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your experience with equipment like reach stackers and forklifts. We want to see how your skills can help us deliver top-notch port operations!
Customer Service is Key:Since this role involves a lot of customer interaction, don’t forget to showcase your excellent communication and customer service skills. We love candidates who can keep our customers happy!
Safety First!:Emphasise your knowledge of health and safety practices. We take safety seriously at P&O Ferries, so let us know how you prioritise it in your work.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to get your application and for you to stay updated on your progress!
How to prepare for a job interview at DP World
✨Know Your Stuff
Familiarise yourself with the specific duties of a Port Operations & Customer Service Agent. Understand the equipment mentioned in the job description, like reach stackers and forklift trucks. Being able to discuss your experience with these tools will show you're ready for the role.
✨Safety First
Since health and safety is a big part of the job, be prepared to talk about your knowledge and experience in this area. Think of examples where you've prioritised safety in previous roles, especially in a port or similar environment.
✨Customer Service Skills
Highlight your customer service experience. Be ready to share specific examples of how you've handled customer interactions, especially under pressure. This will demonstrate your ability to maintain a positive image of the company while ensuring customer satisfaction.
✨Flexibility is Key
The role requires flexibility in working hours, so be honest about your availability. If you have experience working shifts or in varying weather conditions, mention it! This shows you're adaptable and ready to meet the demands of the job.
