At a Glance
- Tasks: Support the management team in delivering top-notch check-in and disembarkation services for tourists.
- Company: Join P&O Ferries, a diverse and inclusive company focused on customer satisfaction.
- Benefits: Flexible working hours, opportunities for personal growth, and a vibrant team environment.
- Other info: Embrace diversity and bring your authentic self to work with us!
- Why this job: Make a real difference in passenger experiences while working in a dynamic setting.
- Qualifications: Strong customer service skills and a flexible approach to tasks.
The predicted salary is between 24000 - 28000 £ per year.
In this role you will support the management team to deliver cost effective, customer focused check in and disembarkation service to tourist passengers. You will utilise skills and knowledge of the Tourist Department and the business to work effectively to achieve our vision “To be the Customer’s first choice by exceeding their expectations in everything we do”. You will also need to be flexible to work across all areas of the Tourist Department to meet the demands of the business and assist colleagues in their development of the role.
Key responsibilities and duties:
- To Marshall passengers, in conjunction with Government agencies (Customs, Immigration, Special Branch), to a high standard of customer service.
- To assist with the embarkation and disembarkation of vessels whether customers have travelled by vehicle or foot giving clear direction.
- To check all boarding cards and travel documentation in line with statutory authority requirements.
- To immediately report any breaches or suspected breaches of security.
- Be fully conversant with and able to implement when appropriate, the manual fallback procedure.
- To present P&O Ferries in the best light at all times, particularly in difficult situations e.g during times of disruption.
- To ensure all passenger areas are kept clean and tidy.
- Assisting with the evacuation of the terminal buildings in the event of a fire alarm/evacuation.
- Carry out such other duties as are consistent with the job-holder’s role and skills/capabilities as may, from time to time, be required by the company.
- To ensure the safety of self and others in the carrying out of duties.
The ideal candidate will:
- Have a good level of customer service.
- Achieve regular attendance at work with minimal absence.
- Be flexible in tasks carried out to meet operational requirements.
- Work in line with P&O Ferries Values and Behaviours.
Desirable:
- Previous experience in a customer operations/service environment.
- Able to work weekdays and weekends, as required.
At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with. When we recruit, we want you to bring your whole self to work, and we are working towards increasing diversity across all of our colleagues. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or neurodiversity.
Passenger Experience & Operations Marshal employer: DP World
At P&O Ferries, we pride ourselves on being an exceptional employer, offering a dynamic work environment where every team member plays a vital role in delivering outstanding customer service. Our commitment to employee growth is reflected in our supportive culture that encourages flexibility and collaboration across departments, ensuring that you can thrive while contributing to our vision of exceeding customer expectations. Located in a vibrant setting, we celebrate diversity and authenticity, making it a rewarding place to work for individuals from all backgrounds.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Experience & Operations Marshal
✨Tip Number 1
Get to know the company culture! Before your interview, check out P&O Ferries' values and behaviours. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Be flexible and adaptable! The job description mentions the need to work across various areas. During your interview, highlight your ability to take on different tasks and how you thrive in dynamic environments. It’ll show you’re a perfect fit for the role!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the team or the company’s future plans. This shows you’re engaged and serious about wanting to join P&O Ferries. Plus, it helps you figure out if it’s the right place for you!
We think you need these skills to ace Passenger Experience & Operations Marshal
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service roles. We want to see how you've gone above and beyond to meet customer needs, as this is key for the Passenger Experience & Operations Marshal role.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who take the extra step to connect their background with our values.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate straightforward communication!
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application gets to the right place and allows us to process it more efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at DP World
✨Know the Company and Its Values
Before your interview, take some time to research P&O Ferries and understand their values and behaviours. This will help you align your answers with what they stand for, especially their commitment to customer service and diversity.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences that showcase your customer service skills. Think about times when you went above and beyond for a customer or handled a difficult situation effectively. This is crucial for a role focused on passenger experience.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to passenger operations. Practice responding to scenarios where you need to manage disruptions or ensure safety. This will show your problem-solving abilities and readiness for the role.
✨Show Flexibility and Team Spirit
Highlight your willingness to be flexible and work across different areas of the Tourist Department. Share examples of how you've collaborated with colleagues in the past, as teamwork is essential in this role.
