Operations Supervisor

Job Description

DP World is currently recruiting an Operations Supervisor to join our fast-paced site based in Hinckley. In this role, you will oversee business operations, delegate tasks to team members, and resolve issues that arise during your shift.

Schedule:
Monday to Friday
12:00-20:30
14:00-22:30
16:00-00:30
Requirement to work one Sunday every 4 weeks (08:00-16:30) with a rest day in the week.

About the Role

• Take responsibility for all on-shift Health, Safety, and Environmental issues, including full safety incident investigations and implementation of corrective actions.
• Ensure all employees understand the importance of safe working practices and adhere to site H&S procedures.
• Identify and implement corrective actions for issues impacting the successful achievement of departmental KPIs, while specifying process improvements to enhance operational performance.
• Represent the department at internal and external customer meetings. Communicate shift issues and performance at team briefings, and attend team board reviews and board walks.
• Manage workforce resources effectively to support customer delivery requirements and Lean Manufacturing principles, including the implementation of Continuous Improvement (CI) activities.
• Drive company absence control procedures to support high attendance levels and address all personnel matters on shift in line with company policy.
• Manage the development and maintenance of accurate Standard Work documentation.
• Regularly audit employees against standards to drive process consistency and use findings to coach employees and team leaders, reinforcing a zero-tolerance approach to process deviation.
• Identify departmental training needs using company training processes (training matrix, gap analysis, etc.) to maximise employee versatility.
• Ensure all training is captured and signed off appropriately.
• Drive departmental quality objectives. Carry out and complete PPS activities and Root Cause Analysis for premium freight, scrap costs, or stock losses.
• Support production with engineering changes, production trials, model changes, and pilot builds.
• Assist in the development of concepts for formal customer proposals, including process flow diagrams, KPIs, and facility layouts, working with the Solutions team as required.
• Collaborate with the Senior Management Team to help shape and deliver organisational vision, operations strategy, and workforce planning.
• Support the translation of strategy into actionable steps across the business, enabling growth through organisation-wide goal setting, performance management, and operations planning.
• Supervise operations and employee productivity while fostering a highly inclusive culture where team members can thrive and organisational goals are achieved.
• Ensure effective onboarding, professional development, and retention.

Your Key Skills

• Two or more years’ experience in a supervisory role within a fast-paced logistics environment
• Excellent leadership skills, with integrity and resilience
• Understanding of business planning
• Strong data analysis and performance measurement skills
• Ability to diagnose problems quickly and anticipate potential issues

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.

What\’s more, we\’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

Equal Employment Opportunity

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.