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For Companies At a Glance
- Tasks: Lead logistics operations and ensure client satisfaction across multiple sites.
- Company: Join DP World, a global leader in trade and logistics, transforming supply chains worldwide.
- Benefits: Enjoy a hybrid work model, competitive pay, and opportunities for personal growth.
- Why this job: Be part of an innovative team reshaping the future of trade with cutting-edge technology.
- Qualifications: Bachelor's or master's degree in logistics or business; extensive experience in contract logistics required.
- Other info: This role involves regular travel and offers a chance to build a diverse network.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
Operations Director – Contract Logistics – Multi-User – North Europe
About the Role
We are seeking an experienced Operations Director to lead our contract logistics operations across our multiple shared-user warehousing sites. This role is pivotal in delivering operational excellence, client satisfaction, and commercial growth across our UK multi-client distribution network.
Reporting to the VP Contract Logistics – North Europe, you will provide leadership across operations, client management, compliance, people development, and financial performance. You’ll also support new business launches and collaborate closely with commercial teams to expand our footprint and capabilities.
NOTE: this is a hybrid opportunity with a requirement for regular travel and can be based anywhere in the UK.
How You Will Contribute
Operational Leadership
- Lead day-to-day and long-term logistics operations across multiple client accounts and sites.
- Balance resources across clients to maximise efficiency and meet SLAs and KPIs.
- Standardise best practices while tailoring solutions to client needs.
- Drive transitions, integrations, and continuous improvement initiatives.
Client & Stakeholder Management
- Act as the key operational contact for clients, building trust-based relationships.
- Ensure proactive communication, issue resolution, and service improvement.
- Collaborate with commercial teams on contracts, onboarding, and scaling services.
People & Performance Management
- Lead site leaders, operations managers, and support teams.
- Foster a high-performance culture focused on safety, accountability, and development.
- Build talent pipelines through coaching and succession planning.
Financial & P&L Accountability
- Own operational budgets and profitability across client operations.
- Partner with Finance on forecasting, variance analysis, and margin optimisation.
- Oversee accurate billing, invoicing, and reporting.
Compliance & Risk
- Ensure adherence to regulatory, safety, legal, and client-specific requirements.
- Lead audits, quality checks, and risk mitigation planning.
- Maintain and enforce SOPs across all operations.
Innovation & Continuous Improvement
- Drive efficiencies through lean methodologies and performance improvement.
- Support deployment of technologies (WMS, TMS, automation).
- Benchmark and adopt industry best practices.
What You Will Bring
- Bachelor’s or master’s degree in industrial/mechanical engineering, logistics, or business administration.
- Extensive experience leading contract logistics operations in a global multinational.
- Proven experience managing multi-user/client warehouse environments.
- Strong commercial acumen and operational excellence.
- Exceptional communication and problem-solving skills.
- Detail-oriented with critical thinking and collaboration abilities.
- Results-driven with a proactive mindset.
- High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).
Compensation
DP World offers exciting and challenging roles within a growing international organisation. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses—Ports and Terminals, Marine Services, Logistics and Technology—and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
We're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
WE MAKE TRADE FLOW
To Change What's Possible For Everyone
Diversity & Inclusion
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.
Operations Director - Contract Logistics employer: DP World
Contact Detail:
DP World Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director - Contract Logistics
✨Tip Number 1
Familiarise yourself with the latest trends in contract logistics and supply chain management. Understanding current technologies and methodologies, such as lean practices and automation, will help you demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the logistics industry, especially those who have experience in multi-user warehouse environments. Attend industry events or join relevant online forums to build connections that could provide insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven operational excellence and client satisfaction in previous roles. Highlighting measurable outcomes from your past experiences can set you apart from other candidates.
✨Tip Number 4
Research DP World’s values and recent initiatives. Being able to align your personal values with theirs and showing genuine interest in their mission can make a strong impression during interviews.
We think you need these skills to ace Operations Director - Contract Logistics
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contract logistics and operations management. Use specific examples that demonstrate your leadership skills and ability to drive operational excellence.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Operations Director role. Emphasise your experience with multi-user warehouse environments and your approach to client management and compliance.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as financial accountability, people management, and continuous improvement initiatives. Mention your proficiency in Microsoft Office Suite as well.
Showcase Your Achievements: Include quantifiable achievements in your application, such as improvements in efficiency or client satisfaction scores. This will help demonstrate your results-driven mindset and proactive approach.
How to prepare for a job interview at DP World
✨Showcase Your Leadership Skills
As an Operations Director, you'll need to demonstrate your ability to lead teams effectively. Prepare examples of how you've successfully managed operations and developed talent in previous roles. Highlight your experience in fostering a high-performance culture.
✨Understand the Client's Needs
Research the company and its clients thoroughly. Be ready to discuss how you can build trust-based relationships and ensure client satisfaction. Think about specific strategies you've used in the past to improve service delivery and resolve issues.
✨Demonstrate Financial Acumen
Since this role involves P&L accountability, be prepared to discuss your experience with budgeting, forecasting, and margin optimisation. Bring examples of how you've successfully managed operational budgets and improved profitability in previous positions.
✨Emphasise Continuous Improvement
The company values innovation and efficiency. Be ready to talk about your experience with lean methodologies and performance improvement initiatives. Share specific examples of how you've implemented new technologies or processes to drive operational excellence.
