At a Glance
- Tasks: Lead and optimise multi-site logistics operations for top-notch customer satisfaction.
- Company: Join DP World, a global leader in transforming trade and logistics.
- Benefits: Competitive salary, personal growth opportunities, and a dynamic work environment.
- Other info: Be part of a diverse team dedicated to innovation and continuous improvement.
- Why this job: Make a real impact on global trade while driving operational excellence.
- Qualifications: Proven experience in logistics management and strong leadership skills.
The predicted salary is between 80000 - 100000 £ per year.
We are seeking an experienced and commercial Operations Director to oversee a complex portfolio of Contract Logistics operations across multiple warehouse sites, strategic customer accounts, and fast-paced operational environments. Reporting to the VP of Contract Logistics, this is a senior opportunity for someone passionate about operational excellence, customer success, safety, and continuous improvement.
About the role:
- You will take ownership of multi-site logistics operations, driving high performance across safety, service, productivity, and financial delivery.
- Supporting large operational teams, you will ensure customer KPIs and SLAs are consistently achieved while identifying opportunities for growth, efficiency, and operational transformation.
- You will also be responsible for developing customer relationships, leading change programmes, supporting new business opportunities, and driving continuous improvement through technology, automation, and Lean operational practices.
Key Responsibilities:
- Deliver safe, compliant, and high-performing Contract Logistics operations across multiple sites.
- Drive operational excellence, customer satisfaction, and continuous improvement.
- Hold full P&L accountability including budgeting, forecasting, cost control, and margin optimisation.
- Build strong customer and stakeholder relationships across operational and commercial teams.
- Deliver KPI and SLA performance through robust governance and data-led decision making.
- Develop high-performing operational leadership teams.
- Support operational transformation, automation, mobilisations, and growth initiatives.
What We’re Looking For:
- Proven senior experience within Contract Logistics / 3PL environments.
- Strong multi-site operational and P&L management experience.
- Track record of delivering operational excellence and safety leadership.
- Experience managing complex customer relationships, KPIs, and SLAs.
- Strong delivery capability within fast-paced, customer-focused operations.
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World:
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What’s more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
Operations Director employer: DP World
DP World is an exceptional employer, offering a dynamic and inclusive work culture that prioritises operational excellence and employee development. With a strong focus on innovation and continuous improvement, employees are empowered to drive change and enhance customer satisfaction across a global network. The company provides competitive compensation packages and fosters personal growth in a supportive environment, making it an ideal place for professionals seeking meaningful and rewarding careers in logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and operations field. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their KPIs and SLAs, and think about how your experience aligns with their goals. This will help you stand out as a candidate who’s genuinely interested in their success.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've driven operational excellence and customer satisfaction in past roles. Numbers speak volumes, so bring those metrics along!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals who can help us push trade further and faster. Your next big opportunity could be just a click away!
We think you need these skills to ace Operations Director
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Director role. Highlight your experience in multi-site logistics and P&L management, as well as any achievements in operational excellence and customer satisfaction. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about operational excellence and how your background aligns with our mission at DP World. Be sure to mention specific examples of how you've driven continuous improvement in past roles.
Showcase Your Leadership Skills:As an Operations Director, strong leadership is key. In your application, share examples of how you've developed high-performing teams and managed complex customer relationships. We love to see candidates who can inspire and lead others towards success!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to the right people. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at DP World
✨Know Your Operations Inside Out
Before the interview, dive deep into the specifics of contract logistics and multi-site operations. Familiarise yourself with the latest trends in automation and Lean practices, as well as how they can drive operational excellence. This knowledge will help you speak confidently about how you can contribute to their goals.
✨Showcase Your P&L Mastery
Be prepared to discuss your experience with P&L management in detail. Bring examples of how you've successfully managed budgets, forecasts, and cost controls in previous roles. Highlight specific instances where your financial decisions led to improved margins or operational efficiency.
✨Demonstrate Customer Relationship Skills
Since building strong customer relationships is key, think of examples where you've successfully managed complex customer accounts. Be ready to discuss how you’ve met KPIs and SLAs while ensuring customer satisfaction. This will show that you understand the importance of customer success in logistics.
✨Emphasise Continuous Improvement
Prepare to talk about your approach to continuous improvement and operational transformation. Share specific initiatives you've led that resulted in significant enhancements in safety, service, or productivity. This will demonstrate your commitment to driving change and innovation within the organisation.
