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- Tasks: Join our team as an Ocean Freight Operator, focusing on imports and ensuring smooth logistics operations.
- Company: DP World is a leading global logistics provider, transforming trade with innovative solutions and technology.
- Benefits: Enjoy competitive pay, personal growth opportunities, and a supportive, informal work environment.
- Why this job: Be part of a dynamic team driving change in global trade while making a positive impact on society.
- Qualifications: GCSE Level or above with at least 3 years of freight forwarding experience required.
- Other info: Training provided for Ocean DG; diverse workplace with over 111,000 employees globally.
The predicted salary is between 36000 - 60000 £ per year.
Overview
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DP World in the UK is at the heart of Britain’s trading future, providing the right trading infrastructure, smart logistical solutions, and the benefits of freeport status to our customers. We are the leading provider of data-driven logistics, deploying industry-leading technology to further broaden our digital vision to disrupt world trade, while ensuring a positive and sustainable impact on economies, societies, and our planet.
We are on a journey to become the leading end-to-end logistics solution provider, and Freight is a key part of this journey. We are excited to continue expanding Freight Division, based at London Gateway, Essex. This role is due to a new venture in the freight department with ambitious growth, the upcoming launch of our new Morocco service—scheduled to go live at the end of October. We anticipate a significant increase in container volumes and operational activity. To support this growth and ensure smooth implementation, we are recruiting additional Freight Operators to our already well-established team at London Gateway.
We are looking for an experienced Ocean Freight Operator to be the foundation for our journey and the beginning of our growth. You will focus on Imports into the UK and ideally come from a shipping line background.
Contract: Permanent
How you will contribute
- The ideal candidate will have operational experience in Ocean freight, ideally with import or export experience.
- The ability to undertake export or Import customs declarations both preparation and submission.
- A good understanding of customer service excellence accompanied by an alert & professional telephone manner.
- Ocean DG trained would be an advantage; if not, training will be provided.
- Execute job activity in accordance with the DP World global freight forwarding operating process.
- Be compliant to all internal & external governance.
- Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided.
- Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing.
- Assist clients in their day-by-day requests related to export or import documentation in order to ensure proper execution to the transportation files.
- Shipment irregularity handling, address and resolve as needed.
- Provide clients with complete Sailing details in order to ensure proper flow in information is guaranteed.
- Liaise with Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files.
- Customer quotations to be prepared & executed in a timely manner.
- Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance.
- Act quickly upon possible emergency situations that may arise within the life of an Ocean file.
- Network with your fellow colleagues to ensure proper support is given in case of workflow overload.
- Maintain customer reports as required.
What you will bring
QUALIFICATIONS
- GCSE Level or above.
EXPERIENCE
- At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service.
- Freight Forwarding experience is mandatory.
SKILLS
- Freight Forwarding – Solid and demonstrated working knowledge of the Freight Forwarding Industry.
- Execution Driving Skills – Ability to drive strong execution of initiatives, ensuring that the Countries get things right the first time through questioning, analysing, planning and follow-up.
- Agile Skills – Ability to prioritize multiple tasks to meet various deadlines
- Computer Skills – Intermediate computer skills with a proficiency in MS Office (Outlook, Word, Excel & PowerPoint)
- Analytical Skills – Strong analytical skills including ability to analyse numbers and attention to detail
- Communication – Effective verbal, written, and interpersonal skills. Ability to communicate with clients, carriers, other forwarders, vendors
- Languages – You speak and write fluent English – additional languages are a bonus, but not a must.
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses — Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.
The DP World family comprises of syncreon, Imperial and P&O.
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Ocean Freight Operator employer: DP World
Contact Detail:
DP World Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ocean Freight Operator
✨Tip Number 1
Familiarise yourself with the latest trends in ocean freight and logistics. Understanding the current market dynamics, especially regarding imports into the UK, will help you engage in informed discussions during interviews.
✨Tip Number 2
Network with professionals in the freight forwarding industry. Attend relevant events or join online forums to connect with others who work at DP World or similar companies. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Brush up on your customs declaration knowledge. Since the role involves preparing and submitting import/export declarations, being well-versed in this area will demonstrate your readiness for the position.
✨Tip Number 4
Showcase your customer service skills during any interactions with the company. Highlighting your ability to handle client requests and resolve issues effectively will align with DP World's commitment to customer excellence.
We think you need these skills to ace Ocean Freight Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ocean freight and freight forwarding operations. Emphasise any specific roles you've had that relate to imports, customs declarations, and customer service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the logistics industry and your understanding of DP World's mission. Mention how your skills align with their goals, particularly in relation to their new Morocco service.
Highlight Relevant Skills: In your application, clearly outline your analytical skills, execution driving skills, and computer proficiency. Provide examples of how you've successfully managed multiple tasks and met deadlines in previous roles.
Showcase Communication Abilities: Since effective communication is key in this role, include examples of how you've successfully liaised with clients, carriers, and other stakeholders. This will demonstrate your interpersonal skills and ability to handle customer requests.
How to prepare for a job interview at DP World
✨Know Your Freight Basics
Make sure you brush up on your knowledge of ocean freight operations, especially imports and exports. Familiarise yourself with customs declarations and the specific processes that DP World follows to ensure you can speak confidently about your experience.
✨Demonstrate Customer Service Skills
Since customer service excellence is crucial for this role, prepare examples from your past experiences where you successfully handled client requests or resolved issues. Highlight your professional telephone manner and how it contributed to positive outcomes.
✨Showcase Your Analytical Abilities
Be ready to discuss how you've used analytical skills in previous roles, particularly in monitoring compliance and managing shipment irregularities. Prepare to explain how you approach problem-solving and decision-making in a fast-paced environment.
✨Prepare Questions About the Company
Research DP World and its recent ventures, like the new Morocco service. Prepare insightful questions that show your interest in their growth and how you can contribute to their mission of transforming global trade.