Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate and manage import reefer accounts while delivering exceptional customer service.
- Company: Join DP World, a leader in innovative logistics and global trade solutions.
- Benefits: Competitive salary, personal growth opportunities, and a supportive work environment.
- Other info: Work in a diverse team dedicated to innovation and sustainability.
- Why this job: Be part of a dynamic team transforming global trade with cutting-edge technology.
- Qualifications: GCSEs or equivalent and experience in logistics or freight forwarding.
The predicted salary is between 30000 - 40000 £ per year.
DP World in the UK is at the heart of Europe’s trading future, providing the right trading infrastructure, smart logistical solutions, and the benefits of freeport status to our customers. We are the leading provider of data-driven logistics, deploying industry-leading technology to further broaden our digital vision to disrupt world trade, while ensuring a positive and sustainable impact on economies, societies, and our planet.
The Reefer Operator role plays a vital role in managing and coordinating import accounts within the Reefer Department, with a primary focus on our biggest account, a large well-known supermarket.
Our ideal candidate will have experience in Freight, specifically Ocean Imports processes, strong communication skills, and a proactive approach to customer service and operational excellence.
Location: Grimsby, Manchester
Hours: Monday – Friday
Contract: Permanent
About the Role
How you will contribute:
- Coordinate and manage day-to-day operations for import reefer accounts.
- Ensure all required milestones on Connect are completed on time.
- Deliver exceptional customer service and maintain strong client relationships.
- Complete customs entries accurately and efficiently.
- Raise customer invoices and ensure purchase invoices are accrued and processed on time.
- Monitor and report on customer performance, identifying changes in support or shipping trends.
- Ensure compliance with SOPs and promote best practices across the department.
- Act as a backup for team members when required.
- Liaise with team leaders and escalate issues to the General Manager as needed.
- Maintain accurate job filing and ensure timely responses to all correspondence.
- Provide full handovers for planned absences or holidays.
- Monitor profit and loss for assigned accounts and ensure business interests are upheld.
What you will bring
Qualifications:
- GCSEs or equivalent.
Experience:
- Experience in logistics or freight forwarding.
- Proficient in Microsoft Office applications.
- Understanding of customs processes and operational logistics.
Compensation: DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, stimulating personal growth and self-development within an informal atmosphere. We offer a market-competitive compensation package.
Reefer Logistics Co-Ordinator in Manchester employer: DP World
Contact Detail:
DP World Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reefer Logistics Co-Ordinator in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and freight forwarding industry, especially those who work at DP World. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meet-up, be ready to discuss your experience with ocean imports and customer service. Make it clear how you can contribute to their mission.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply – follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the interview! Research DP World’s values and recent projects. Be ready to discuss how your background in logistics aligns with their goals, especially in delivering exceptional customer service and operational excellence.
We think you need these skills to ace Reefer Logistics Co-Ordinator in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Reefer Logistics Co-Ordinator role. Highlight your experience in freight and logistics, especially with ocean imports. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about logistics and how you can contribute to our mission at DP World. Keep it concise but impactful – we love a good story!
Show Off Your Communication Skills: Strong communication is key in this role. In your application, give examples of how you've successfully managed client relationships or resolved issues in the past. We want to know how you connect with others!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at DP World
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of freight forwarding and ocean imports. Familiarise yourself with the specific processes and terminology used in the industry, especially those relevant to reefer logistics. This will show that you're not just interested in the role but also understand the nuances of the job.
✨Showcase Your Customer Service Skills
Since the role involves maintaining strong client relationships, be prepared to discuss your previous experiences in customer service. Think of specific examples where you went above and beyond for a client or resolved a challenging situation. This will demonstrate your proactive approach and commitment to operational excellence.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations in the role. For instance, how would you manage a delay in customs entries? Practising your responses to these types of questions can help you articulate your problem-solving skills and ability to think on your feet.
✨Understand DP World's Vision
Familiarise yourself with DP World's mission and values, particularly their focus on innovation and sustainability in logistics. Being able to align your personal values with the company's goals during the interview will make a strong impression and show that you're a good cultural fit.