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For Companies At a Glance
- Tasks: Lead global key account management and drive strategic client relationships in a fast-paced logistics environment.
- Company: Join DP World, a leader in transforming global trade and logistics.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Why this job: Be the voice of innovation in logistics and make a real impact on global trade.
- Qualifications: 10+ years in logistics with a focus on consumer goods and proven sales success.
- Other info: Work in a dynamic team that values collaboration and personal development.
The predicted salary is between 72000 - 108000 ÂŁ per year.
The Global Director, Key Account Manager (GKAM) operates within a dynamic, fastâmoving consumer goods logistics environment where digital transformation, sustainability initiatives and emerging technologies are reshaping industry practices. The GKAM is the primary voice and face of DP World, playing a pivotal role in our Consumer Vertical growth strategy.
Job Purpose
The GKAM nurtures and grows strategic relationships with our key clients globally, driving account plan execution, building trusted Câsuite relationships, proactively identifying and qualifying opportunities, coordinating the expertise required to scope and secure business, facilitating quarterly business reviews (QBRs) and providing comprehensive visibility and regular updates to all stakeholders.
Key Accountabilities
- Strategic Client Management
- Develop a comprehensive understanding of customers' business operations (strategic, operational, financial).
- Build and maintain robust relationships with Câsuite and senior client executives, understanding their strategic ambitions, business needs and challenges.
- Provide proactive solutions to address the customer's challenges while serving as the primary point of contact and internal advocate.
- Solution Portfolio Management
- Ensure potential customers understand the full spectrum of services and capabilities DP World offers (the complete toolbox) to meet evolving logistics needs.
- Business Development and Growth
- Plan, schedule and facilitate quarterly business reviews and customer satisfaction interviews with assigned accounts while maintaining current and future opportunities in the pipeline.
- Identify account growth and expansion opportunities, coordinate with internal teams to develop solutions for profitable sales volume aligned with strategic account objectives.
- Commercial Excellence
- Understand customer buying processes and identify all influencers, gaining intimate knowledge of their requirements.
- Lead the bid process, ensuring solution development, pricing and negotiation efforts optimally address customer needs while coordinating involvement of all key internal stakeholders.
- Account Planning and Performance Management
- Own the development and continuous updating of customer global account plans, ensuring fitness for purpose as management tools.
- Maintain plan integrity against customer needs for strategic planning via executive reviews.
- Track key account metrics, alert internal stakeholders of performance or costâtoâserve requirements and initiate action plans to resolution.
- Maintain current pipeline with quantified opportunities, values and win probabilities; track growth, conversion, renewals, leakage, losses and margin.
- Issue Resolution and Coordination
- Handle highâseverity requests and issue escalations as required.
- Coordinate company personnel involvement, including support, service and management resources, to meet account performance objectives and customer expectations.
- Team Development and Best Practice
- Mentor, coach and support team members to ensure best practice and standardized global account management approaches.
- Other
- Lead an engaged, geographically dispersed team, promoting collaboration and ensuring each member is developed and evaluated against specific, measurable, attainable, realistic and timeâbound goals and objectives.
- Act as ambassador for DP World, promoting positive behaviors in harmony with DP World's principles, values and culture; ensure the highest level of safety is applied and comply with the Code of Conduct and Ethics policies.
- Perform other related duties as assigned.
Experience, Skills and Qualifications
- Degree or equivalent in Business Administration, Transport/Logistics or related field.
- Proven track record of consistently achieving sales quotas at relevant scale.
- Minimum 10 years' experience within transport, logistics or freight forwarding industry (or similar service industry) with specific focus on the Consumer Goods sector.
- Extensive sales experience with demonstrable results.
- Experience leading and managing global teams.
- Deep experience and affinity with the following FMCG sectors: Beverages, NonâPerishable Foods, Personal Care.
- Customerâcentric mindset, collaborative working style, innovative, dynamic and insightful.
- Comprehensive understanding of contractual requirements across all facets.
About Us
Trade is the lifeblood of the global economy, creating opportunities and improving quality of life worldwide. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster toward a seamless supply chain that's fit for the future. We are rapidly transforming and integrating our businessesâPorts and Terminals, Marine Services, Logistics and Technologyâunifying our global infrastructure with local expertise to create stronger, more efficient endâtoâend supplyâchain solutions. We invest in innovation from intelligent delivery systems to automated warehouse stacking, and we pursue a culture of inclusion, diversity and empowerment that drives innovation and growth.
WE MAKE TRADE FLOW To change what's possible for everyone.
Global Director- Key Account Management - Consumer in London employer: DP World
Contact Detail:
DP World Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Global Director- Key Account Management - Consumer in London
â¨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. Building relationships can open doors to opportunities that arenât even advertised.
â¨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, recent news, and how they operate in the consumer goods sector. This will help you tailor your responses and show you're genuinely interested.
â¨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Global Director, Key Account Management. Highlight your successes in building C-suite relationships and driving account growth.
â¨Tip Number 4
Donât forget to follow up after interviews! A quick thank-you email can leave a lasting impression and keep you top of mind. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Global Director- Key Account Management - Consumer in London
Some tips for your application đŤĄ
Know Your Audience: Before you start writing, take a moment to understand who you're addressing. Tailor your application to resonate with the values and goals of DP World, especially in the context of consumer goods logistics.
Showcase Your Experience: Highlight your relevant experience in transport, logistics, or freight forwarding. Use specific examples that demonstrate your success in managing key accounts and driving growth in the consumer goods sector.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to convey your achievements and how they align with the role of Global Director, Key Account Management.
Apply Through Our Website: We encourage you to submit your application through our website. Itâs the best way for us to receive your details and ensures youâre considered for this exciting opportunity!
How to prepare for a job interview at DP World
â¨Know Your Client Inside Out
Before the interview, dive deep into understanding the key clients youâll be managing. Familiarise yourself with their business operations, challenges, and strategic ambitions. This will not only help you answer questions more effectively but also demonstrate your commitment to building robust relationships.
â¨Showcase Your Strategic Thinking
Prepare to discuss how you would develop and execute account plans. Think about specific examples from your past experiences where you identified growth opportunities or successfully navigated complex client needs. This will highlight your ability to think strategically and act as a trusted advisor.
â¨Highlight Your Leadership Skills
As a Global Director, you'll need to lead and mentor teams. Be ready to share examples of how you've developed team members in the past, promoted collaboration, and ensured best practices. This will show that you can not only manage accounts but also inspire and guide your team.
â¨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding high-severity requests or issue escalations. Think of scenarios where you successfully coordinated resources to meet client expectations and how you handled challenges. This will demonstrate your capability to manage complex situations effectively.
