At a Glance
- Tasks: Coordinate air and sea freight shipments, ensuring timely deliveries and client satisfaction.
- Company: Join DP World, a leader in global trade and logistics.
- Benefits: Competitive salary, personal growth opportunities, and a supportive work culture.
- Other info: Exciting career growth in a diverse, international environment.
- Why this job: Be part of a dynamic team transforming global trade with innovative solutions.
- Qualifications: 2+ years in freight forwarding, strong communication skills, and detail-oriented.
The predicted salary is between 30000 - 42000 £ per year.
DP World, the fast growing transportation and logistics leader that currently manages more than 10% of world trade, is expanding its Freight Forwarding network in Bulgaria. We are seeking a dynamic and experienced Air & Ocean Operations Specialist to join our growing Freight Forwarding team, based in Varna. This dual-role position is responsible for the efficient coordination and execution of both air and sea freight shipments, ensuring timely deliveries, regulatory compliance, and optimal client satisfaction. The ideal candidate will play a pivotal role in the end‐to‐end logistics cycle, from pricing and booking to tracking and invoicing.
Your Responsibilities
- Ocean Freight Operations
- Coordinating and scheduling sea freight transportation, including booking cargo with shipping lines and carriers.
- Monitoring shipment status and proactively resolving delays or issues to ensure on‐time delivery.
- Preparing and managing shipping documentation (e.g., bills of lading, shipping manifests, customs paperwork).
- Ensuring regulatory compliance and adherence to international sea freight standards.
- Collaborating with internal teams, carriers, and external stakeholders to optimize shipping processes.
- Continuously seeking improvements in efficiency and cost‐effectiveness.
- Air Freight Operations
- Generating accurate and competitive air freight quotes through thorough pricing and procurement processes.
- Negotiating rates with airlines, agents, and carriers to ensure cost‐effective solutions.
- Processing transport orders via the Transportation Management System (TMS).
- Coordinating air/rail/truck/sea cargo pickups and deliveries for export/import flows.
- Securing space reservations with airlines/agents and issuing shipping/delivery instructions.
- Ensuring proper handling of hazardous, restricted, or prohibited items and client documentation.
- Monitoring transport progress, advising clients on customs requirements, and communicating shipment updates.
- Validating transport documents, reporting discrepancies, and confirming delivery (CMRs) to stakeholders.
- Cross‐Modal Duties (Air & Sea)
- Providing excellent customer service by addressing inquiries, updates, and concerns.
- Maintaining accurate, real‐time updates in TMS and ensuring cost estimates are correctly entered.
- Managing timely and accurate closure and invoicing of files to meet KPIs.
- Reviewing and approving agent/supplier invoices aligned with agreed terms.
- Supporting the Sales team by identifying market trends, providing insights, and helping with client acquisition/retention.
Your Profile
- Minimum 2 years of previous work experience in freight forwarding operations or logistics (sea and/or air, with both being ideal).
- Completed secondary education (higher education is a plus).
- IATA certification preferred but not mandatory.
- Strong knowledge of documentation, shipping procedures, and international trade regulations.
- Proficient in MS Office and Transport Management Systems (TMS).
- Excellent communication abilities in both Bulgarian and English.
- Excellent negotiation, communication, and problem‐solving skills.
- Ability to multitask and prioritize in a fast‐paced environment.
- Detail‐oriented with a commitment to high service quality.
- Flexible and adaptable to changing priorities or client needs.
- Problem‐solving mindset, capable of identifying and implementing pragmatic solutions.
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self‐development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. We're rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end‐to‐end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.
Air & Ocean Operations Specialist in London employer: DP World
DP World is an exceptional employer, offering a dynamic work environment in Varna that fosters personal growth and development within the fast-paced logistics sector. With a commitment to innovation and a diverse team of over 115,000 professionals, employees benefit from competitive compensation, a culture of inclusion, and opportunities to engage in meaningful projects that shape the future of global trade.
StudySmarter Expert Advice🤫
We think this is how you could land Air & Ocean Operations Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and freight forwarding industry on LinkedIn. Join relevant groups, participate in discussions, and don’t be shy to ask for informational interviews. You never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching DP World and understanding their operations. Familiarise yourself with their values and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your negotiation skills! Since the role involves negotiating rates with carriers, it’s crucial to demonstrate your ability to handle these discussions confidently. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Air & Ocean Operations Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in air and sea freight operations. Use keywords from the job description to show that you understand what we're looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share specific examples of how you've tackled challenges in logistics and how you can contribute to our team at DP World.
Showcase Your Skills:Don’t forget to mention your proficiency in MS Office and Transport Management Systems. Highlight any IATA certification or relevant training that sets you apart from other candidates.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at DP World
✨Know Your Freight Inside Out
Make sure you brush up on your knowledge of both air and sea freight operations. Understand the key processes, documentation, and regulations involved. Being able to discuss specific examples from your past experience will show that you're not just familiar with the theory but have practical insights too.
✨Showcase Your Problem-Solving Skills
Prepare to discuss scenarios where you've had to resolve issues in logistics or freight forwarding. Think about times when you faced delays or compliance challenges and how you tackled them. This will demonstrate your ability to think on your feet and handle the fast-paced environment they operate in.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be ready to explain complex logistics concepts in simple terms. Also, brush up on your Bulgarian and English skills, as you'll need to communicate effectively with diverse stakeholders.
✨Demonstrate Your Customer Service Mindset
DP World values customer satisfaction highly, so be prepared to discuss how you've provided excellent service in previous roles. Share examples of how you've addressed client inquiries or concerns, and highlight your commitment to maintaining high service quality throughout the logistics process.
